Common use of Monitoring Service Clause in Contracts

Monitoring Service. Exasol will install a software-based health-monitoring with an automated Incident report system in the Exasuite Cluster, which includes a multistage escalation strategy. The extent of the monitoring is oriented toward typical error sources in the Exasuite Cluster. The booking of the Monitoring Service always requires the booking of the Incident Management Services as well. If recurring disturbances occur due to an incorrect use of the Software or the use of an unsuitable infrastructure (e.g. Customer has not reserved sufficient storage space in the Cluster for backups, or an accepted solution was not implemented), Exasol reserves the right (i) to turn off the relevant Incident reports until the causes for the disturbance have been eliminated and (ii) not to forward the incident reports as a disturbance or Incident to Incident Management. Monitoring Times are nonstop. Incident processing is carried out in the context of the agreed Incident Management.

Monitoring Service. Exasol will install installs a software-based health-monitoring with an automated Incident report system in the Exasuite Cluster, which includes a multistage escalation strategy. The extent of the monitoring is oriented toward typical error sources in the Exasuite Cluster. The booking of the Monitoring Service always requires the booking of the Incident Management Services as well. If recurring disturbances occur due to an incorrect use of the Software or the use of an unsuitable infrastructure (e.g. Customer has not reserved sufficient enough storage space in the Cluster for backups, or an accepted solution was not implemented), Exasol reserves the right (i) to turn off the relevant respective Incident reports until the causes for the disturbance have been eliminated and (ii) not to forward the incident reports them as a disturbance or Incident to Incident Management. Monitoring Times are nonstop. Incident processing is carried out in the context of the agreed Incident Management.

Monitoring Service. Exasol will install EXASOL installs a software-based health-monitoring with an automated Incident report system in the Exasuite EXASuite Cluster, which includes a multistage escalation strategy. The extent of the monitoring is oriented toward typical error sources in the Exasuite EXASuite Cluster. The booking of the Monitoring Service always requires the booking of the Incident Management Services as well. If recurring disturbances occur due to an incorrect use of the Software or the use of an unsuitable infrastructure (e.g. Customer has not reserved sufficient enough storage space in the Cluster for backups, or an accepted solution was not implemented), Exasol EXASOL reserves the right (i) to turn off the relevant respective Incident reports until the causes for the disturbance have been eliminated and (ii) not to forward the incident reports them as a disturbance or Incident to Incident Management. Monitoring Times are nonstop. Incident processing is carried out in the context of the agreed Incident Management.