Common use of Mortgage Company Inquiries Clause in Contracts

Mortgage Company Inquiries. Vendor will be required to provide call handling support to mortgage companies, including but not limited to: a. policy balance due and payment information; b. basic policy and renewal information; c. Depop Program inquiries (the depopulation program encourages and/or requires policyholders to move from Citizens to a private insurance carrier if a competitive offer is available); and, d. ensure that representatives handling these calls receive Citizens-specific training. The initial Citizens-specific training of these representatives is estimated to be ten (10) to twelve (12) business days.

Mortgage Company Inquiries. Vendor will be required to provide call handling support to mortgage companies, including but not limited to: a. policy balance due and payment information; b. basic policy and renewal information; c. Depop Program inquiries (the depopulation program encourages and/or requires policyholders to move from Citizens to a private insurance carrier if a competitive offer is available); and, d. ensure that representatives handling these calls receive Citizens-specific training. The initial Citizens-specific training of these representatives is estimated to be ten (10) to twelve (12) business days.ten

Mortgage Company Inquiries. Vendor will be required to provide call handling support to mortgage companies, including but not limited to: a. policy balance due and payment information; b. basic policy and renewal information; c. Depop Program inquiries (the depopulation program encourages and/or requires policyholders to move from Citizens to a private insurance carrier if a competitive offer is available); and, d. ensure Ensure that representatives handling these calls receive Citizens-specific training. The initial Citizens-specific training of these representatives is estimated to be ten (10) to twelve (12) business working days.