Common use of MTTR Commitment Clause in Contracts

MTTR Commitment. Rogers will provide the Customer with two types of MTTR performance levels: Network MTTR, which is only valid for Service Outage Time between Network Access Points (NAPs); and Fibre MTTR, which is valid between and including the demarcation points, Access Network (where provided by Rogers) and the Rogers Core Network. CPEs and Customer in-building access are specifically excluded from both the Network MTTR and the Fibre MTTR. MTTR commitments only apply to Customer locations that are within fifty (50) km or thirty (30) miles of a Rogers NAP. The MTTR guarantees can be found in Table 3 below.