Mean Time to Repair (MTTR). MTTR is a monthly calculation of the average duration of time between Trouble Ticket initiation (in accordance with Section 2B) and Ziply Fiber’s reinstatement of the Service to meet the Availability performance objective. The MTTR objectives, and credits applicable to a failure to meet such objectives, are outlined in Table 1B, subject to Sections 3 and 4 below.
2. Performance Objectives
Mean Time to Repair (MTTR). In the event of a Local Loop outage, Tekify guarantees service restoration will occur within four (4) hours from the time an outage is reported by the customer. In the event service is not restored within four (4) hours, Customer may be credited one (1) day’s credit (1/30 of the monthly fees for the affected service) for each one (1) hour that exceeds the initial four (4) hour MTTR in a given calendar month. MTTR is calculated as:
Mean Time to Repair (MTTR). Rogers will endeavour to provide you with a Mean Time to Repair (MTTR) set out in Table 3 when the network access that connects your Site to the IP network is Out of Service. Network access encompasses all elements from, and including, the PE router to the designated Xxxxxx xxxxxx on your Site.
Mean Time to Repair (MTTR). The average time taken to repair a Configuration Item or IT Service after a failure. MTTR is measured from when the CI or IT Service fails until it is repaired. MTTR does not include the time required to recover or restore.
Mean Time to Repair (MTTR). In the event of a Local Loop outage, Tekify will make a best-effort attempt to repair the outage in a timely manner. Repairs are limited to Monday through Friday, 9am to 5pm.
Mean Time to Repair (MTTR). Objective. Rogers offers a Mean Time to Repair (MTTR) performance objective that measures the duration of time that the Rogers Equipment that connects a Site to the Xxxxxx Wireless Network is Out of Service, as set out in Table 2 below. Such Rogers Equipment encompasses all elements from, and including, the router-modem to the network antenna located at the Site. Customer Premise Equipment (CPE) is not considered as part of the network access. MTTR objectives are based on the location of the applicable Site. MTTR objectives only apply to Sites that are within one hundred and fifty (150) km of a Rogers’ Tech Support dispatch location. LTE Fixed Wireless Access < 4 h N/A Mean Time to Repair (MTTR) is measured by calculating the average length of time it took to respond to and implement a repair for a particular access issue raised by you during a specific month. The MTTR is an objective only and Rogers will use commercially reasonable efforts to meet the objective. Rogers is not liable for any failure to meet the MTTR objective and you do not have a right to terminate as a result of Rogers’ failure to the meet the MTTR objective. MTTR metrics are measured solely against Out of Service conditions on the applicable Rogers Equipment. MTTR metrics are based solely on Out of Service statistics collected by the Rogers Trouble Reporting System (TRS), and exclude the following:
(i) an event of Force Majeure or other event beyond the reasonable control of Rogers;
(ii) the Services are not available or your end-user devices are unable to transmit data traffic due to the failure, malfunction or (including, without limitation, any applications or software thereon) or any other applications, systems or equipment not owned or controlled by Rogers including, without limitation, your Internet Service Provider connections;
(iii) your individual end-user devices are unable to transmit and/or receive data due to reasons other than a Rogers Wireless Network outage affecting the Services; or
(iv) the Rogers Wireless Network was unavailable due to planned, routine or emergency maintenance.
Mean Time to Repair (MTTR). The Mean Time To Repair reflects the average time needed for the fixing or the solving of reported failures, expressed in hours. The calculation is performed at the end of every quarter. It includes all the Trouble Tickets which have been closed during that quarter. MTTRSeverity Re pairTimeSeverity TotalNumberofTroubleTickets
Mean Time to Repair (MTTR)
