Common use of Nature of Services Clause in Contracts

Nature of Services. 12.1 Pentana Solutions must perform such services as it considers reasonable to ensure the Licensed System remains in substantial conformity with the SLA. Such support will, at the sole option of Pentana Solutions, take the form of: (a) telephone advice; (b) remote connection to customer site; (c) on-site attendance followed by such advice, programming or re-configuration as Pentana Solutions considers necessary; and (d) such services as Pentana Solutions considers are more effectively provided off-site. 12.2 Pentana Solutions must provide the Services in response to a report by the Customer of a suspected defect or error in the Licensed System, which defect or error allegedly causes the Licensed System to deviate from the Licensed System's normal operating conditions.