NEGOTIATION AND SETTLEMENT. Settlement and Payment - The Adjuster should adhere to the following settlement guidelines: • Attempt to reach an agreed ‘scope and damage’ estimate with the Insured or their Representative. o If an agreed scope cannot be obtained, the Adjuster should issue payment of the undisputed covered damages determined at the inspection • Appropriate steps to conclude the loss should be facilitated and documented with rationale in the file notes. This may include: if response is not in writing the claim file should be noted o Acknowledging relevant correspondence associated with coverage or damages o Negotiation upon receipt of estimates, invoices, receipts or other documentation from the Insured or their Representative • All supporting documentation submitted is to be reviewed and acknowledged within the timelines mandated by Citizens and the applicable Florida Statutes.
NEGOTIATION AND SETTLEMENT. When it is appropriate, we talk with the Defendant’s lawyers to see if they will settle the claim. A settlement is an agreement between the parties to a lawsuit which sets out how they will resolve the claim. If the claim is settled, it does not go to trial.
