Network Access. To the extent possible, and as requested by Check Point, Customer understands that it may be necessary to provide Check Point or its authorized Technical Representative access to the affected network environment for any Severity 1 issue, or when Check Point determines that its Technical Representative needs to access Customer’s network in order to remotely diagnose an issue. Customer understands that if access is not provided as requested by Check Point, problem determination will be slower or impaired.
Appears in 5 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
