Notice and Handling of Customer Complaints. a) MLIDC shall promptly notify Broker of MLIDC's receipt of notice of any Customer Complaints relating to sales practices or marketing issues relating to the Contracts by forwarding to Broker a copy of any written materials in connection with such Customer Complaint and any additional information as may be necessary to furnish a complete understanding of same. Broker shall be responsible for resolving Customer Complaints involving sales practices or marketing issues. MLIDC shall cooperate with Broker and provide information to Broker related to sales practices and marketing Customer Complaints that is reasonably required by Broker to facilitate the resolution of such Customer Complaints. During the resolution of a sales practices or marketing related Customer Complaint, Broker shall provide MLIDC with a copy of all correspondence sent and received regarding that Customer Complaint. Nothing contained in this Section 6.3 (a) shall limit MLIDC's right to settle as described in Section 6.4.
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Samples: Sales Agreement (New England Variable Annuity Separate Account), Sales Agreement (Metlife Investors Usa Separate Account A), Sales Agreement (MetLife Insurance CO of Connecticut)
Notice and Handling of Customer Complaints. a) MLIDC shall promptly notify Broker of MLIDC's receipt of notice of any Customer Complaints relating to sales practices or marketing issues relating to the Contracts by forwarding to Broker a copy of any written materials in connection with such Customer Complaint and any additional information as may be necessary to furnish a complete understanding of same. Broker shall be responsible for resolving Customer Complaints involving sales practices or marketing issues. MLIDC shall cooperate with Broker and provide information to Broker related to sales practices and marketing Customer Complaints that is reasonably required by Broker to facilitate the resolution of such Customer Complaints. During the resolution of a sales practices or marketing related Customer Complaint, Broker shall provide MLIDC with a copy of all correspondence sent and received regarding that Customer Complaint. Nothing contained in this Section 6.3 7.3 (a) shall limit MLIDC's right to settle as described in Section 6.47.4.
Appears in 6 contracts
Samples: Sales Agreement (Metlife Investors Variable Annuity Account One), Sales Agreement (Paragon Separate Account A), Company Sales Agreement (Paragon Separate Account B)
Notice and Handling of Customer Complaints. a) MLIDC shall promptly notify Broker of MLIDC's ’s receipt of notice of any Customer Complaints relating to sales practices or marketing issues relating to the Contracts by forwarding to Broker a copy of any written materials in connection with such Customer Complaint and any additional information as may be necessary to furnish a complete understanding of same. Broker shall be responsible for resolving Customer Complaints involving sales practices or marketing issues. MLIDC shall cooperate with Broker and provide information to Broker related to sales practices and marketing Customer Complaints that is reasonably required by Broker to facilitate the resolution of such Customer Complaints. During the resolution of a sales practices or marketing related Customer Complaint, Broker shall provide MLIDC with a copy of all correspondence sent and received regarding that Customer Complaint. Nothing contained in this Section 6.3 (a) shall limit MLIDC's ’s right to settle as described in Section 6.4.
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