Notification of Contact Persons. (1) For new Enrollees, if the name of a case manager or navigation assistant is not provided upon initial enrollment, the MCO must provide each Enrollee with a phone number of a contact person that is knowledgeable about the SNBC program, that a member can call for assistance in transitioning to managed care, including assistance in accessing medications and services that require prior authorization.
(2) If a case manager or navigation assistant is assigned to an Enrollee, the MCO or its subcontractor must provide the name and telephone number of the individual within ten (10) days of assignment or change in assignment.
(3) The MCO will have a process in place which assists Providers, county staff, family members or others who are calling the MCO requesting the identification of a member's current case manager or navigation assistant and contact information. This process must be efficient and not require the callers to make multiple phone calls to find the requested information.
Notification of Contact Persons. (1) For new Enrollees, if the name of a case manager or navigation assistant is not provided upon initial enrollment, the MCO must provide each Enrollee with a phone number of a contact person knowledgeable about the SNBC program, that a member can call for assistance in transitioning to managed care, including assistance in accessing medications and services that require prior authorization.
(2) When a case manager or navigation assistant is assigned to an Enrollee, the MCO or its Subcontractor must provide the name and telephone number of the individual within ten
