Common use of Objectives, Activities and Performance Measures Clause in Contracts

Objectives, Activities and Performance Measures. Details on the performance measures that link the HCRA’s objectives to the statistical outcomes that will be reported in the annual report, including, at a minimum, the following: (a) Strategic Objectives (priority outcomes that the HCRA proposes to achieve to successfully administer the Delegated Provisions, including those aimed at enhancing protections for consumers and the professionalism of licensees): o Core strategic objectives relate to the HCRA’s Statutory Mandate, focus on consumer protection objectives, and address high priority risks; o Supporting strategic objectives relate to other aspects of operations such as governance, financial objectives, communication, risk management or stakeholder relations; o Should the HCRA’s objectives change at any point during a given year, the HCRA will notify the Minister prior to the start of the next fiscal year. (b) Strategies (the initiatives and approaches that will be employed to undertake activities in order to achieve objectives); (c) Outcome measures (details about how outcomes for the planning period will be measured or assessed); (d) Outcome targets (annual targets for the outcome measures): o Outcome measures and targets should enable year-to-year comparisons demonstrating the HCRA’s:  Effectiveness (primarily related to core strategic objectives),  Efficiency (could be related to supporting strategic objectives, including things such as overhead costs, administration to program delivery ratios), and  Performance based on customer and stakeholder satisfaction. o Where a year-to-year comparison is not possible because of a change in performance measures, the HCRA shall provide a rationale regarding the change, and sufficient information to enable a comparison. (e) Activities (planned annual actions that will support the execution of the strategies to achieve the objectives): o The activities in the business plan usually reflect core strategic objectives; o The business plan may also include activities that reflect supporting strategic objectives; o The business plan must include descriptions of the HCRA’s means to:  manage and resolve complaints;  provide French language services to the public; and  undertake activities to ensure that the goods, services and facilities are accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and any other relevant accessibility activities. (f) Activity measures (details about how activities will be measured or assessed to evaluate performance): o Measures can be quantitative or qualitative. (g) Activity targets (measurable activity targets set for the fiscal year).

Objectives, Activities and Performance Measures. Details on the performance measures that link the HCRA’s objectives to BAO the statistical outcomes that will be reported in the annual report, including, at a minimum, the following: (a) Strategic Objectives (priority outcomes that the HCRA BAO proposes to achieve to successfully administer the Delegated ProvisionsDesignated Legislation, including those aimed at enhancing protections for consumers and the professionalism of licensees): o Core strategic objectives relate to the HCRA’s Statutory Mandate, focus on BAO consumer protection objectives, and address high priority risks; o Supporting strategic objectives relate to other aspects of operations such as governance, financial objectives, communication, risk management or stakeholder relations; o Should the HCRA’s objectives BAO change at any point during a given year, the HCRA BAO will notify the Minister prior to the start of the next fiscal year. (b) Strategies (the initiatives and approaches that will be employed to undertake activities in order to achieve objectives); (c) Outcome measures (details about how outcomes for the planning period will be measured or assessed); (d) Outcome targets (annual targets for the outcome measures): o Outcome measures and targets should enable year-to-year comparisons demonstrating the HCRA’s:  Effectiveness (primarily related to core strategic objectives),  BAO Efficiency (could be related to supporting strategic objectives, including things such as overhead costs, administration to program delivery ratios), and  Performance based on customer and stakeholder satisfaction. o Where a year-to-year comparison is not possible because of a change in performance measures, the HCRA BAO shall provide a rationale regarding the change, and sufficient information to enable a comparison. (e) Activities (planned annual actions that will support the execution of the strategies to achieve the objectives): o The activities in the business plan usually reflect core strategic objectives; o The business plan may also include activities that reflect supporting strategic objectives; o The business plan must include descriptions of the HCRA’s means to:  BAO manage and resolve complaints;  provide French language services to the public; and  undertake activities to ensure that the goods, services and facilities are accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and any other relevant accessibility activities. (f) Activity measures (details about how activities will be measured or assessed to evaluate performance): o Measures can be quantitative or qualitative. (g) Activity targets (measurable activity targets set for the fiscal year).

Objectives, Activities and Performance Measures. Details on the performance measures that link the HCRACMRAO’s objectives to the statistical outcomes that will be reported in the annual report, including, at a minimum, the following: (a) Strategic Objectives (priority outcomes that the HCRA CMRAO proposes to achieve to successfully administer the Delegated ProvisionsAct, including those aimed at enhancing protections for consumers and the professionalism of licensees): o Core strategic objectives relate to the HCRACMRAO’s Statutory Mandate, focus on consumer protection objectives, and address high priority risks; o Supporting strategic objectives relate to other aspects of operations such as governance, financial objectives, communication, risk management or stakeholder relations; o Should the HCRACMRAO’s objectives change at any point during a given year, the HCRA CMRAO will notify the Minister prior to the start of the next fiscal year. (b) Strategies (the initiatives and approaches that will be employed to undertake activities in order to achieve objectives); (c) Outcome measures (details about how outcomes for the planning period will be measured or assessed); (d) Outcome targets (annual targets for the outcome measures): o Outcome measures and targets should enable year-to-year comparisons demonstrating the HCRACMRAO’s:  ▪ Effectiveness (primarily related to core strategic objectives),  ▪ Efficiency (could be related to supporting strategic objectives, including things such as overhead costs, administration to program delivery ratios), and  ▪ Performance based on customer and stakeholder satisfaction. o Where a year-to-year comparison is not possible because of a change in performance measures, the HCRA CMRAO shall provide a rationale regarding the change, and sufficient information to enable a comparison. (e) Activities (planned annual actions that will support the execution of the strategies to achieve the objectives): o The activities in the business plan usually reflect core strategic objectives; o The business plan may also include activities that reflect supporting strategic objectives; o The business plan must include descriptions of the HCRACMRAO’s means to:  ▪ manage and resolve complaints;  ▪ provide French language services to the public; and  ▪ undertake activities to ensure that the goods, services and facilities are accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and any other relevant accessibility activities. (f) Activity measures (details about how activities will be measured or assessed to evaluate performance): o Measures can be quantitative or qualitative. (g) Activity targets (measurable activity targets set for the fiscal year).

Objectives, Activities and Performance Measures. Details on the performance measures that link the HCRA’s objectives to BAO the statistical outcomes that will be reported in the annual report, including, at a minimum, the following: (a) Strategic Objectives (priority outcomes that the HCRA BAO proposes to achieve to successfully administer the Delegated ProvisionsDesignated Legislation, including those aimed at enhancing protections for consumers and the professionalism of licensees): o Core strategic objectives relate to the HCRA’s Statutory Mandate, focus on BAO consumer protection objectives, and address high priority risks; o Supporting strategic objectives relate to other aspects of operations such as governance, financial objectives, communication, risk management or stakeholder relations; o Should the HCRA’s objectives BAO change at any point during a given year, the HCRA BAO will notify the Minister prior to the start of the next fiscal year. (b) Strategies (the initiatives and approaches that will be employed to undertake activities in order to achieve objectives); (c) Outcome measures (details about how outcomes for the planning period will be measured or assessed); (d) Outcome targets (annual targets for the outcome measures): o Outcome measures and targets should enable year-to-year comparisons demonstrating the HCRA’s:  Effectiveness (primarily related to core strategic objectives),  BAO Efficiency (could be related to supporting strategic objectives, including things such as overhead costs, administration to program delivery ratios), and  Performance based on customer and stakeholder satisfaction. o Where a year-to-year comparison is not possible because of a change in performance measures, the HCRA BAO shall provide a rationale regarding the change, and sufficient information to enable a comparison. (e) Activities (planned annual actions that will support the execution of the strategies to achieve the objectives): o The activities in the business plan usually reflect core strategic objectives; o The business plan may also include activities that reflect supporting strategic objectives; o The business plan must include descriptions of the HCRA’s means to:  BAO manage and resolve complaints;  provide French language services to the public; and  undertake activities to ensure that the goods, services and facilities are accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and any other relevant accessibility activities. (f) Activity measures (details about how activities will be measured or assessed to evaluate performance): o Measures can be quantitative or qualitative. (g) Activity targets (measurable activity targets set for the fiscal year).

Objectives, Activities and Performance Measures. Details CAO will provide details on the performance measures that link the HCRA’s CAO objectives to the statistical outcomes that will be reported in the annual report, includingby listing, at a minimum, the following: (a) Strategic Objectives (priority outcomes that the HCRA CAO proposes to achieve to successfully administer the Delegated Provisionsfulfill its Statutory Mandate, including those aimed at enhancing protections for consumers and confidence in the professionalism of licenseescondominium sector): o Core strategic objectives relate to the HCRACAO’s Statutory Mandate, focus on consumer protection objectives, Mandate and address high priority risks; o Supporting strategic objectives relate to other aspects of operations such as governance, financial objectives, communication, risk management or stakeholder relations; o Should the HCRACAO’s objectives change at any point during a given year, the HCRA CAO will notify the Minister Ministry prior to the start of the next fiscal year. (b) Strategies (the initiatives and approaches that will be employed to undertake activities in order to achieve objectives); (c) Outcome measures (details about how outcomes for the planning period will be measured or assessed); (d) Outcome targets (annual targets for the outcome measures): o Outcome measures and targets should enable year-to-year comparisons demonstrating the HCRACAO’s:  Effectiveness (primarily related to core strategic objectives),  Efficiency (could be related to supporting strategic objectives, including things such as overhead costs, administration to program delivery ratios), and  Performance based on customer client and stakeholder satisfaction. o Where a year-to-year comparison is not possible because of a change in performance measures, the HCRA CAO shall provide a rationale regarding the change, and sufficient information to enable a comparison. (e) Activities (planned annual actions that will support the execution of the strategies to achieve the objectives): o The activities in the business plan usually reflect core strategic objectives; o The business plan may also include activities that reflect supporting strategic objectives; o The business plan must include descriptions of the HCRACAO’s means to:  manage and resolve complaints;  comply with its obligation to provide French language services to the public; public in accordance with section 1.25 of the Act, and  undertake the necessary activities to ensure that the its goods, services services, and facilities are accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and any other relevant accessibility activities2005. (f) Activity measures (details about how activities will be measured or assessed to evaluate performance): o Measures can be quantitative or qualitative. (g) Activity targets (measurable activity targets set for the fiscal year).

Objectives, Activities and Performance Measures. Details on the performance measures that link the HCRATICO’s objectives to the statistical outcomes that will be reported in the annual report, including, at a minimum, the following: (a) Strategic Objectives (priority outcomes that the HCRA TICO proposes to achieve to successfully administer the Delegated ProvisionsAct, including those aimed at enhancing protections for consumers and the professionalism of licensees): o Core strategic objectives relate to the HCRATICO’s Statutory Mandate, focus on consumer protection objectives, and address high priority risks; o Supporting strategic objectives relate to other aspects of operations such as governance, financial objectives, communication, risk management or stakeholder relations; o Should the HCRATICO’s objectives change at any point during a given year, the HCRA TICO will notify the Minister prior to the start of the next fiscal year. (b) Strategies (the initiatives and approaches that will be employed to undertake activities in order to achieve objectives); (c) Outcome measures (details about how outcomes for the planning period will be measured or assessed); (d) Outcome targets (annual targets for the outcome measures): o Outcome measures and targets should enable year-to-year comparisons demonstrating the HCRATICO’s:  ▪ Effectiveness (primarily related to core strategic objectives),  ▪ Efficiency (could be related to supporting strategic objectives, including things such as overhead costs, administration to program delivery ratios), and  ▪ Performance based on customer and stakeholder satisfaction. o Where a year-to-year comparison is not possible because of a change in performance measures, the HCRA TICO shall provide a rationale regarding the change, and sufficient information to enable a comparison.the (e) Activities (planned annual actions that will support the execution of the strategies to achieve the objectives): o The activities in the business plan usually reflect core strategic objectives; o The business plan may also include activities that reflect supporting strategic objectives; o The business plan must include descriptions of the HCRATICO’s means to:  ▪ manage and resolve complaints;  ▪ provide French language services to the public; and  ▪ undertake activities to ensure that the goods, services and facilities are accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and any other relevant accessibility activities. (f) Activity measures (details about how activities will be measured or assessed to evaluate performance): o Measures can be quantitative or qualitative. (g) Activity targets (measurable activity targets set for the fiscal year).