Common use of Obtaining Repair or Replacement Service Clause in Contracts

Obtaining Repair or Replacement Service. To obtain service under this Plan, you can call 0-000-000-0000, 24 hours a day, 7 days a week. If you have purchased a Plan which provides for in-home service you will need to arrange for factory authorized in-home service on major appliances, applicable air conditioners, over the range microwaves, and large TVs current with the manufacturer’s guidelines for in-home service. We will include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. Service performed in- home will be done during regular business hours and is at our discretion. • You are responsible for delivering and picking up your product for carry-in service. • Repairs or replacements will be performed at our discretion by a Best Buy service center or authorized third party service provider. • In some cases, you may be required to ship your product for repair at our cost. • Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. • If we determine in our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, or gift card, at our sole discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. • You have up to ninety (90) days from the date of our authorization for you to complete your product replacement transaction. • Technological advances may result in a replacement product with a lower selling price than the original product. • In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. • We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or part, your credit card may be charged the value of the replacement product or part. • You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. • If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. • A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, the diagnosis fee will be refunded to you.

Obtaining Repair or Replacement Service. To obtain service under this Plan, you can access xxx.xxxxxxxxx.xxx/xxxxxxxxx or call 01-000866-000-0000613- 9854, 24 hours a day, 7 days a week. If you have purchased a Plan which provides for in-home service you will need to arrange for factory authorized in-home service on major appliances, applicable air conditioners, over the range microwaves, and large TVs current with the manufacturer’s guidelines for in-home service. We During this call we will include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. Service performed in- in-home will be done during regular business hours and is at our discretion. • You are responsible If in-home service is provided for delivering the full term of your manufacturer’s warranty for major appliances, air conditioners, over the range microwaves and picking up 42” TVs and above then it will be provided under this Plan. If your product manufacturer provides in-home service for carry-in serviceTVs under 42” then it will be provided under this plan as well. • Repairs or replacements will be performed provided at our discretion by a Best Buy service center or authorized third party service provider. • In some cases, you may be required to ship your product for repair at our cost. • In these cases either a pre-paid label or box including a pre-paid label will be provided at our expense. Be sure to have the original purchase receipt available so your claim can be processed. Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. • Parts replaced under the terms and conditions of this Plan become the sole property of CWG except where prohibited by law. If we determine in determine, at our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, product or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. • You have up to ninety (90) days from the date of our authorization for you to complete your product replacement transaction. • Technological advances may result in a replacement product with a lower selling price than the original product. • In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. • We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or part, your credit card may be charged the value of the replacement product or part. • You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. • If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. • A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, the diagnosis fee will be refunded to you.

Obtaining Repair or Replacement Service. To obtain service under this Plan, you can access xxx.xxxxxxxxx.xxx/xxxxxxxx or call 01-000-000-0000800- GEEKSQUAD, 24 hours a day, 7 days a week. If you You also have purchased a Plan which provides for in-home the option of obtaining service you will need to arrange for factory authorized in-home service on major appliances, applicable air conditioners, over the range microwaves, and large TVs current with the manufacturer’s guidelines for in-home service. We will include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. Service performed in- home will be done during regular business hours and is at our discretion. • You are responsible for delivering and picking up your product for carry-in service. • Repairs or replacements will be performed at our discretion by through a Best Buy service center store. Be sure you have the original purchase receipt or authorized third party service providerexchange receipt available so that your claim can be processed. • In some cases, you may be required to ship your product for repair at our cost. • Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. • If we determine in our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including all applicable taxes. Replacing your product, or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. • You have up to ninety (90) days from the date of our authorization for you to complete your product replacement transaction. • Technological advances may result in a replacement product with a lower selling price than the original product. • In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may . If you call or utilize the website for service and we determine to replace your product, a return authorization number will be mailed issued along with complete instructions, a mailing label and prepaid postage for you to you and are limited to one like item per Plan termship your defective product. • We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or partproduct, your credit card may be charged the value of the replacement product or partproduct. • You must provide Additional terms/ conditions may apply; a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. • If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. • A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, the diagnosis fee will be refunded to you.

Obtaining Repair or Replacement Service.  To obtain obtain/initiate service under this Plan, you can access/schedule/check on your repair status at xxx.xxxxxxxxx.xxx or call 01-000800-000-0000GEEKSQUAD, 24 hours a day, 7 days a week. During this call we will include a fault diagnosis to clarify the problem prior to scheduling any in-home service. Service performed on-site will be done during regular business hours and is at our discretion.  If you have purchased a Plan which provides for in-home home/on-site service you will need to arrange for factory authorized in-home home/on-site service on major appliances, applicable air conditioners, over the range microwaves, and large TVs current with the manufacturer’s guidelines for in-home home/on-site service. We will include a fault diagnosis during this call to clarify the problem prior to any scheduling any inin- home/on-home site service. Service performed in- home will be done during regular business hours and is at our discretion. • You are responsible for delivering and picking up your product for carry-in service. •  Repairs or replacements will be performed at our discretion by a Best Buy service center or authorized third party service provider. •  In some cases, you may be required to ship your product for repair at our cost. • Be sure you have the original purchase receipt or exchange receipt available so that your claim can be processed.  Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. •  If we determine in our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. •  You have up to ninety (90) days from the date of our authorization or before the Plan expires, whichever comes first for you to complete your product replacement transaction. • Technological advances may result in a replacement product with a lower selling price than the original product. •  In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. •  We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or part, your credit card may be charged the value of the replacement product or part. •  You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. •  If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. •  A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You  We may be charged charge you a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, we will refund you the diagnosis fee will be refunded to youfee.

Obtaining Repair or Replacement Service. To obtain service under this Plan, you can access xxx.xxxxxxxxx.xxx or call 01-000800-000-0000GEEKSQUAD, 24 hours a day, 7 days a week. If you have purchased a Plan which provides for in-home service you will need to arrange for nationwide factory authorized in-home service on major appliances, applicable air conditioners, desktop computers, over the range microwaves, and large TVs current with the manufacturer’s guidelines for in-home service. We 30" and larger, we will include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. Service performed in- in-home will be done during regular business hours hours. If you have purchased the Computing Premium Plan for your desktop and the fault diagnosis indicates that the problem is at our discretionrelated to a peripheral, such as keyboard or mouse, and such peripheral necessitates replacement, then the replacement item may be mailed to you for self installation. • You are responsible for delivering and picking up your product for All other Plan repairs, including those on peripherals (scanners, printers), will be performed on a carry-in servicebasis and must be arranged through a Best Buy store. • Repairs or replacements will be performed at our discretion by a Best Buy service center or authorized third party service provider. • In some cases, you may be required to ship your product for repair at our cost. • Be sure you have the original purchase receipt or exchange receipt available so that your claim can be processed. Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s 's parts that perform to the factory specifications of the product. • If we determine in our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretion, equal to the current market retail value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. • You have up to ninety (90) days from the date of our authorization for you to complete your product replacement buyout transaction. • Technological advances may result in a replacement product with a lower selling price than the original product. • In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. • We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or part, your credit card may be charged the value of the replacement product or part. • You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. • To obtain repair or replacement service outside the United States or Canada, call Country Code + 000-000-00000. International service does not provide for in-home/on-site service, preventative maintenance checks, ADH Coverage or qualify as a repair under the No Lemon Policy. If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. • A You may be required to sign a service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan Additional terms and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s 's warranty or these terms and conditions, the diagnosis fee will be refunded to you.

Obtaining Repair or Replacement Service. To obtain service under this Plan, you can access xxx.xxxxxxxxx.xxx or call 01-000-000-0000800- GEEKSQUAD, 24 hours a day, 7 days a week. • If you have purchased a Plan which provides for in-home service you will need to arrange for nationwide factory authorized in-home service on major appliances, applicable air conditioners, desktop computers, over the range microwaves, and large TVs current with the manufacturer’s guidelines for in-home service. We 30” and larger, we will include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. Service performed in- Services that require an in-home visit will be done performed during regular business hours and is at our discretionhours. • You are responsible If you have purchased the Computing Premium Plan for delivering your desktop and picking up your product the fault diagnosis indicates that the problem is related to a peripheral, such as keyboard or mouse, and such peripheral necessitates replacement, then the replacement item may be mailed to you for self installation. All other Plan repairs, including those on peripherals (scanners, printers), will be performed on a carry-in service. basis and must be arranged through a Best Buy store • Repairs or replacements will be performed at our discretion by a Best Buy service center or authorized third party service provider. • In some cases, you may be required to ship your product for repair at our cost. Be sure you have the original purchase receipt or exchange receipt available so that your claim can be processed. • Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. • If we determine in our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretion, equal to the current fair market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. • You have up to ninety (90) days from the date of our authorization for you to complete your product replacement buyout transaction. • Technological advances may result in a replacement product with a lower selling price than the original product. • In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. • We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or part, your credit card may be charged the value of the replacement product or part. • You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. • To obtain repair or replacement service outside the United States or Canada, call Country Code + 000-000-00000. International service does not provide for in-home/on-site service, preventative maintenance checks, ADH Coverage or qualify as a repair under the No Lemon Policy. • If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. • A Additional terms/conditions may apply; a service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, the diagnosis fee will be refunded to you.

Obtaining Repair or Replacement Service. To obtain service under this Plan, you can access xxx.xxxxxxxxx.xxx or call 01-000800-000-0000GEEKSQUAD, 24 hours a day, 7 days a week. If •If you have purchased a Plan which provides for in-home service you will need to arrange for nationwide factory authorized in-home service on major appliances, applicable air conditioners, desktop computers, over the range microwaves, and large TVs current with the manufacturer’s guidelines for in-home service. We 30” and larger, and we will include a fault diagnosis during this call to clarify the problem prior to any scheduling schedul- ing any in-home service. Service performed in- in-home will be done during regular business hours hours. Premium Plan for computing will only be in home when necessary. •If you have purchased the Computing Premium Plan for your desktop and the fault diagnosis indicates that the problem is at our discretionrelated to a peripheral, such as keyboard or mouse, and such peripheral necessitates replacement, then the replacement item may be mailed to you for self installation. • You are responsible for delivering and picking up your product for All other Plan repairs, including those on peripherals (scanners, printers), will be performed on a carry-in servicebasis and must be arranged through a Best Buy store. • Repairs •Repairs or replacements will be performed at our discretion by a Best Buy service center or authorized third party service provider. • In •In some cases, you may be required to ship your product for repair at our cost. • Replacement Be sure you have the original purchase receipt or exchange receipt available so that your claim can be processed. •Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. • If •If we determine in our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretiondiscre- tion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. • You •You have up to ninety (90) days from the date of our authorization for to you to complete your product replacement transaction. • Technological •Technological advances may result in a replacement product with a lower selling price than the original product. • In •In some situations, product replacements will be fulfilled by replacing a defective component compo- nent of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. • We •We may require you to secure your replacement replace- ment product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective defec- tive product or part, your credit card may be charged the value of the replacement product or part. • You •You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretionser- vice. Some products may need to be removed from the home to be repaired. • If •To obtain repair or replacement service outside the United States or Canada, call the international prefix of the country you are calling from, then the US country code, then 000-000-00000. International service does not provide for in-home/on-site service, pre- ventative maintenance checks, ADH Coverage, Vi-Spy coverage, nor does it qualify as a repair under the No Lemon Policy. •If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. • A •A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/terms/ conditions may apply. • You •You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturermanufac- turer’s warranty or these terms and conditions, the diagnosis fee will be refunded to you.

Obtaining Repair or Replacement Service.  To obtain obtain/initiate service under this Plan, you can access/schedule/check on your repair status at xxx.xxxxxxxxx.xxx or call 01-000800-000-0000GEEKSQUAD, 24 hours a day, 7 days a week. During this call we will include a fault diagnosis to clarify the problem prior to scheduling any in-home service. Service performed in-home will be done during regular business hours and is at our discretion. If you have purchased a Plan which provides for in-in- home service you will need to arrange for factory authorized in-home service on major appliances, applicable air conditioners, over the range microwaves, and large TVs current with TV’s deemed by the manufacturer’s guidelines to be qualified for in-in- home service. We will include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. Service performed in- home All other products will be done during regular business hours and is at our discretionrepaired on a carry-in basis. •  You are responsible for delivering and picking up your product for carry-in service. •  Repairs or replacements will be performed at our discretion by a Best Buy service center Service Center or authorized third party service provider. •  In some cases, we may require you may be required to ship your product for repair at our cost. • Be sure to have the original purchase receipt or exchange receipt available so that your claim can be processed.  Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. •  If we determine in determine, at our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. • You have up to ninety (90) days from the date of our authorization or before the Plan expires, whichever comes first for you to complete your product replacement transaction. • Technological advances may result in a replacement product with a lower selling price than the original product. •  In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. •  We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or part, your credit card may be charged the value of the replacement product or part. • You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. •  If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. •  A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You  We may be charged charge you a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, we will refund you the diagnosis fee will fee.  You must provide a safe, non-threatening environment for our technicians to receive service. Service may be refunded denied if the environment is deemed unsafe at our discretion. Some products may need to yoube removed from the home to be repaired.

Obtaining Repair or Replacement Service. To obtain service under this Plan, you can access/schedule/check on your repair status at xxx.xxxxxxxxx.xxx or call 01-000800-000-0000GEEKSQUAD, 24 hours a day, 7 days a week. If you have purchased a Plan which provides for in-home service you will need to arrange for factory authorized in-home service on major appliances, applicable air conditioners, over the range microwaves, and large TVs current with the manufacturer’s guidelines for in-home service. We During this call we will include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. Service performed in- in-home will be done during regular business hours and is at our discretion. • If in-home service is provided for the full term of your manufacturer’s warranty for major appliances, air conditioners, over the range microwaves and 42” TVs and above then it will be provided under this Plan. If your manufacturer provides in-home service for TVs under 42” then it will be provided under this plan as well. • You are responsible for delivering and picking up your product for carry-in service. • Repairs or replacements will be performed at our discretion by a Best Buy service center Service Center or authorized third party service provider. • In some cases, we may require you may be required to ship your product for repair at our cost. Be sure to have the original purchase receipt or exchange receipt available so that your claim can be processed. • Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. • If we determine in determine, at our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. • You have up to ninety (90) days from the date of our authorization or before the Plan expires, whichever comes first for you to complete your product replacement transaction. • Technological advances may result in a replacement product with a lower selling price than the original product. • In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. • We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or part, your credit card may be charged the value of the replacement product or part. • You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. • If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. • A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You We may be charged charge you a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, we will refund you the diagnosis fee will fee. • You must provide a safe, non-threatening environment for our technicians to receive service. Service maybe denied if environment is deemed unsafe at our discretion. Some products may need to be refunded removed from the home to yoube repaired.

Obtaining Repair or Replacement Service. To obtain obtain/initiate service under this Plan, you can access/schedule/check on your repair status at xxx.xxxxxxxxx.xxx or call 01-000800-000-0000GEEKSQUAD, 24 hours a day, 7 days a week. During this call we will include a fault diagnosis to clarify the problem prior to scheduling any in-home service. Service performed in-home will be done during regular business hours and is at our discretion. If you have purchased a Plan which provides for in-in- home service you will need to arrange for factory authorized in-home service on major appliances, applicable air conditioners, over the range microwaves, and large TVs current with TV’s deemed by the manufacturer’s guidelines to be qualified for in-in- home service. We will include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. Service performed in- home All other products will be done during regular business hours and is at our discretionrepaired on a carry-in basis. • You are responsible for delivering and picking up your product for carry-in service. • Repairs or replacements will be performed at our discretion by a Best Buy service center Service Center or authorized third party service provider. • In some cases, we may require you may be required to ship your product for repair at our cost. Be sure to have the original purchase receipt or exchange receipt available so that your claim can be processed. • Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. • If we determine in determine, at our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. • You have up to ninety (90) days from the date of our authorization or before the Plan expires, whichever comes first for you to complete your product replacement transaction. • Technological advances may result in a replacement product with a lower selling price than the original product. • In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. • We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or part, your credit card may be charged the value of the replacement product or part. • You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. • If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. • A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You We may be charged charge you a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, we will refund you the diagnosis fee will fee. • You must provide a safe, non-threatening environment for our technicians to receive service. Service may be refunded denied if the environment is deemed unsafe at our discretion. Some products may need to yoube removed from the home to be repaired.

Obtaining Repair or Replacement Service.  To obtain service under this Plan, you can access xxx.xxxxxxxxx.xxx or call 01-000800-000GEEKSQUAD (1-0000800- 433-5778), 24 hours a day, 7 days a week. If you have purchased a Plan which provides for in-home service you will need to arrange for factory authorized in-home service on major appliances, applicable air conditioners, over the range microwaves, and large TVs current with the manufacturer’s guidelines for in-home service. We During this call we will include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. Service performed in- home will be done during regular business hours and is at our discretion. •  You are responsible for delivering and picking up your product for carry-in service. •  Repairs or replacements will be performed at our discretion by a Best Buy service center Service Center or authorized third party service provider. •  In some cases, we may require you may be required to ship your product for repair at our cost. • Be sure to have the original purchase receipt or exchange receipt available so that your claim can be processed.  Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. •  If we determine determine, in our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. •  You have up to ninety (90) days from the date of our authorization for you to complete your product replacement transaction. •  Technological advances may result in a replacement product with a lower selling price than the original product. •  In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. •  We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or part, your credit card may be charged the value of the replacement product or part. •  You must provide a safe, non-threatening environment for our technicians to receive service. Service may be maybe denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. • If  To obtain repair or replacement service outside the United States (Except Mexico, Brazil and Canada - See below):  The customer must call the international prefix of the country you are paying calling from, then the U.S. country code, then 000-000-00000. Note: Do not call this number within the U.S. This number is not valid in the U.S. This number does not work for this Plan on Mexico or Canada -See below.  Products purchased at a monthly basis, your payments U.S. Store and calling from Canada For service call: 0-000-000-0000  Products purchased at a U.S. Store and calling from Mexico For service call: 000-000-000-0000  Products purchased at a U.S. Store and calling from Brazil For service call 00 XX (*carrier code) 000-000-00000 * For Brazil the exit code 00 must be current to receive any services under this Plan. • A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form followed by a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, the diagnosis fee will be refunded to you.carrier code XX which can be:

Obtaining Repair or Replacement Service. To obtain service under this Plan, you can call 0-000-000-0000, 24 hours a day, 7 days a week. If you have purchased a Plan which provides for in-home service you will need to arrange for factory authorized in-home service on major appliances, applicable air conditioners, over the range microwaves, and large TVs current with the manufacturer’s guidelines for in-home service. We During this call we will include a fault diagnosis during this call to clarify the problem prior to any scheduling any in-home service. Service performed in- in-home will be done during regular business hours and is at our discretion. • You are responsible If in-home service is provided for delivering the full term of your manufacturer’s warranty for major appliances, air conditioners, over the range microwaves and picking up 42” TVs and above then it will be provided under this Plan. If your product manufacturer provides in-home service for carry-in serviceTVs under 42” then it will be provided under this plan as well. • Repairs or replacements will be performed provided at our discretion by a Best Buy service center or authorized third party service provider. • In some cases, you may be required to ship your product for repair at our cost. • In these cases either a pre-paid label or box including a pre-paid label will be provided at our expense. Be sure to have the original purchase receipt available so your claim can be processed. Replacement parts utilized for repair service or replacement products will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the product. • Parts replaced under the terms and conditions of this Plan become the sole property of CWG except where prohibited by law. If we determine in determine, at our sole discretion, that your product cannot be repaired, we will replace it with a new or refurbished product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a check, voucher, voucher or gift card, at our sole discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes. Replacing your product, product or reimbursing you for the replacement of the product fulfills all of our obligations to you under this Plan with respect to that particular covered product. If you have registered other products for coverage under this Plan, these other products are still eligible for coverage under this Plan as per the terms and conditions of this Plan. • You have up to ninety (90) days from the date of our authorization for you to complete your product replacement transaction. • Technological advances may result in a replacement product with a lower selling price than the original product. • In some situations, product replacements will be fulfilled by replacing a defective component of the product such as a power supply or earbuds if such components were originally included with your product; these products may be mailed to you and are limited to one like item per Plan term. • We may require you to secure your replacement product or part with a credit card number until we receive the defective product or part from you. If we do not receive your defective product or part, your credit card may be charged the value of the replacement product or part. • You must provide a safe, non-threatening environment for our technicians to receive service. Service may be denied if the environment is deemed unsafe at our discretion. Some products may need to be removed from the home to be repaired. • If you are paying for this Plan on a monthly basis, your payments must be current to receive any services under this Plan. • A service order disclaimer must be signed to obtain repairs. This service order disclaimer does not form a part of this Plan and is a separate legal document. Please refer to the service order disclaimer as additional terms/conditions may apply. • You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer’s warranty or these terms and conditions, the diagnosis fee will be refunded to you.