Common use of Obtaining Warranty Performance Clause in Contracts

Obtaining Warranty Performance. If the CUSTOMER has a justified claim covered by this “Limited Warranties for PV Modules”, an immediate notification directly to Sunrise shall be filed by mailing a registered letter in writing to the address of Sunrise listed hereunder, or, sending an email letter to the email account of Sunrise listed hereunder. Together with the notification, the CUSTOMER should enclose the evidence of the claim with the corresponding serial number of the MODULE(s) and the date on which the MODULES have been purchased. An invoice with clear indication of the purchase date, purchase price, module type, stamp or signature of Sunrise or its distributors should also be submitted as part of the evidence. The return of any PV-modules will not be accepted unless prior written authorization has been given by Sunrise. Sunrise shall reimburse CUSTOMER for reasonable, customary and documented transportation charges by sea freight for both the return of the MODULES and reshipment of any repaired or replaced MODULES, only if this cost is authorized by Sunrise customer service department.