Offshore Services. For purposes of this Exhibit, the term “offshore” shall mean any country or territory that is not the United States or one of the United States territories (i.e., American Samoa, Guam, Northern Marianas, Puerto Rico and the Virgin Islands). Provider represents and warrants that it does not and will not use offshore subcontractors, or permit any Members’ protected health information or other personal information to be accessible to any offshore employees, without prior written notice to Company and Company’s prior written approval of such offshore subcontractors and/or offshore use of Member’s PHI or personal information. Prior to Company’s written approval, Company may review and approve Provider’s or its subcontractor’s policies and procedures applicable to such offshore use. In addition to the above, any offshore services shall be subject to all of the standards, terms and conditions set forth in this Amendment and the Agreement the same as if the services were provided within the U.S. This includes, but is not limited to, timely access to records created and/or related to such offshore services, such as customer service call records.
Appears in 4 contracts
Samples: Aetna Better Health of Newjersey Medicaid Facility Services Agreement, Group Agreement, Louisiana Ancillary Services Agreement
