Ombuds. The Contractor shall provide a regional behavioral health Ombuds with lived experience as described in Chapter 71.24 RCW. Contracting for Ombuds services shall include the following provisions: Separation of personnel functions (e.g., hiring, salary and benefits determination, supervision, accountability and performance evaluations). Independent decision making to include all activities, findings, recommendations and reports. Is responsive to the age and demographic character of the region and assists and advocates for Individuals with resolving Grievances at the lowest possible level. Independent from Contracted Services providers. Receives Individual, family member, and other interested party Grievances. Is accessible to Individuals, including a toll-free, independent phone line for access. Is able to access service sites and records relating to the Individual with appropriate releases so that it can reach out to Individuals, and provide assistance with the Grievance process. Receive training and adheres to confidentiality consistent with this Contract and Chapters 71.05, 71.24, and 70.02 RCW. Participates in state trainings as required. Continue to be available to advocate and assist the Individual through the Grievance and Appeal System and Administrative Hearing processes, including participating in face to face meetings with Behavioral Health agency representatives at the Individual’s request. Involve other persons, at the Individual’s request. Coordinates and collaborates with allied systems' advocacy and Ombuds services to improve the effectiveness of advocacy and to reduce duplication of effort for shared Individuals. Prepare reports and formalized recommendations at least biannually to the Community BHAB, and in the state-approved format to the Health Care Authority.
Appears in 4 contracts
Samples: Washington Behavioral Health – Administrative Services Organization Contract, Washington Behavioral Health – Administrative Services Organization Contract, Washington Behavioral Health
