On-site Hardware Support. For those Customers whose Hardware Support level includes an on-site service feature, upon Customer’s request, after TAC determines that the hardware issue is related to a malfunction of one of the Hardware components, and after a repair action plan has been defined, Check Point will use commercially reasonable efforts to dispatch a Check Point Certified Onsite Technician or ACE Partner to the Site in accordance with the terms and timeframes of such plan as set forth on Exhibit A. Provision of on-site support is subject to the following limitations:
Appears in 5 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
