Common use of ON SITE RESPONSE TIMES FOR REPAIR SERVICES Clause in Contracts

ON SITE RESPONSE TIMES FOR REPAIR SERVICES. Contractor shall respond to a major system failure (defined as total system or twenty-one (21) percent or more of the security system is out of service affecting end user operations) within 4 hours. Major repairs shall be completed by the close of business on the first business day following the trouble report to the Contractor. 2.2.1.1. Contractor shall respond to a minor system failure (defined as one device or up to 20 percent of the security system is out of service affecting end user operations) within 24 hours. Minor repairs shall be completed by the close of business on the second business day following the trouble report to the Contractor. 2.2.1.2. Failure to meet the above standards without good cause may result in the revocation of contract.

ON SITE RESPONSE TIMES FOR REPAIR SERVICES. Contractor shall respond to a major system failure (defined as total system or twenty-one (21) percent or more of the security system is out of service affecting end user operations) within 4 hours. Major repairs shall be completed by the close of business on the first business day following the trouble report to the Contractor. 2.2.1.11.2.1.1. Contractor shall respond to a minor system failure (defined as one device or up to 20 percent of the security system is out of service affecting end user operations) within 24 hours. Minor repairs shall be completed by the close of business on the second business day following the trouble report to the Contractor. 2.2.1.21.2.1.2. Failure to meet the above standards without good cause may result in the revocation of contract.

ON SITE RESPONSE TIMES FOR REPAIR SERVICES. Contractor shall respond to a major system failure (defined as total system or twenty-one (21) percent or more of the security system is out of service affecting end user operations) within 4 hours. Major repairs shall must be completed by the close of business on the first business day following the trouble report to the Contractor. 2.2.1.11.2.1.1. Contractor shall respond to a minor system failure (defined as one device or up to 20 percent of the security system is out of service affecting end user operations) within 24 hours. Minor repairs shall must be completed by the close of business on the second business day following the trouble report to the Contractor. 2.2.1.21.2.1.2. Failure to meet the above standards without good cause may result in the revocation of contract.