ON SITE RESPONSE TIMES FOR REPAIR SERVICES. Contractor shall respond to a major system failure (defined as total system or twenty-one (21) percent or more of the security system is out of service affecting end user operations) within 4 hours. Major repairs shall be completed by the close of business on the first business day following the trouble report to the Contractor.
Appears in 9 contracts
Samples: Vermont Contract, Vermont Contract, bgs.vermont.gov
ON SITE RESPONSE TIMES FOR REPAIR SERVICES. Contractor shall respond to a major system failure (defined as total system or twenty-one (21) percent or more of the security system is out of service affecting end user operations) within 4 hours. Major repairs shall must be completed by the close of business on the first business day following the trouble report to the Contractor.
Appears in 2 contracts
Samples: Vermont Contract, bgs.vermont.gov
