Onboarding Services. 3.1 The Supplier shall use reasonable endeavors to ensure continuity of its personnel assigned to this agreement. 3.2 The Supplier shall appoint the Supplier's Service Delivery Manager, who shall have the authority to contractually bind the Supplier on all matters relating to this agreement. The Supplier shall use reasonable endeavors to ensure continuity of the Supplier's Service Delivery Manager but has the right to replace him/her from time to time where reasonably necessary in the interests of the Supplier's business.. 3.3 When the Supplier considers the Managed Services are ready for activation it shall so notify the Client. Within five days of such notification the Client shall review the operation of the Managed Services to confirm that they function in material conformance with the Managed Service Specification. If the Managed Services fail in any material respect to conform with the Managed Service Specification where the failure is the fault of the Supplier (Error), the Client shall give the Supplier a detailed description of any such non-conformance in writing, within the five-day review period. 3.4 The Supplier shall use reasonable endeavors to correct any Error within a reasonable time and, on completion, re-submit the Managed Services to the Client. The provisions of clause 3.3 and this clause 3.4 shall then apply again, up to three additional times. If the Supplier is unable to correct the Error after three attempts, either party may terminate this agreement without further liability to the other. 3.5 If the Client does not provide any written comments in the five-day period described above, or if the Managed Services is found to conform with the Managed Service Specification, then the Managed Services shall be deemed accepted as from the date of the notification (Acceptance Date).
Appears in 2 contracts
Samples: Managed Services Agreement, Managed Services Agreement
Onboarding Services. 3.1 The Supplier shall use reasonable endeavors endeavours to ensure continuity of its personnel assigned to this agreement.
3.2 The Supplier shall appoint the Supplier's Service Delivery Manager, who shall have the authority to contractually bind the Supplier on all matters relating to this agreement. The Supplier shall use reasonable endeavors endeavours to ensure continuity of the Supplier's Service Delivery Manager but has the right to replace him/her from time to time where reasonably necessary in the interests of the Supplier's business...
3.3 When the Supplier considers the Managed Services are ready for activation it shall so notify the Client. Within five days of such notification the Client shall review the operation of the Managed Services to confirm that they function in material conformance with the Managed Service Specification. If the Managed Services fail in any material respect to conform with the Managed Service Specification where the failure is the fault of the Supplier (Error), the Client shall give the Supplier a detailed description of any such non-conformance in writing, within the five-day review period.
3.4 The Supplier shall use reasonable endeavors endeavours to correct any Error within a reasonable time and, on completion, re-submit the Managed Services to the Client. The provisions of clause 3.3 and this clause 3.4 shall then apply again, up to three additional times. If the Supplier is unable to correct the Error after three attempts, either party may terminate this agreement without further liability to the other.
3.5 If the Client does not provide any written comments in the five-day period described above, or if the Managed Services is found to conform with the Managed Service Specification, then the Managed Services shall be deemed accepted as from the date of the notification (Acceptance Date).
Appears in 2 contracts
Samples: Managed Services Agreement, Managed Services Agreement
Onboarding Services. 3.1 The Supplier shall use reasonable endeavors endeavours to ensure continuity of its personnel assigned to this agreement.
3.2 The Supplier shall appoint the Supplier's Service Delivery Manager, who shall have the authority to contractually bind the Supplier on all matters relating to this agreement. The Supplier shall use reasonable endeavors endeavours to ensure continuity of the Supplier's Service Delivery Manager but has the right to replace him/her from time to time where reasonably necessary in the interests of the Supplier's business...
3.3 The Supplier shall use reasonable endeavours to meet the performance dates set out in Schedule 3, but any such dates shall be estimates only, and time shall not be of the essence in this agreement.
3.4 When the Supplier considers the Managed Services are ready for activation it shall so notify the Client. Within five days of such notification the Client shall review the operation of the Managed Services to confirm that they function in material conformance with the Managed Service Specification. If the Managed Services fail in any material respect to conform with the Managed Service Specification where the failure is the fault of the Supplier (Error), the Client shall give the Supplier a detailed description of any such non-conformance in writing, within the five-day review period.
3.4 3.5 The Supplier shall use reasonable endeavors endeavours to correct any Error within a reasonable time and, on completion, re-submit the Managed Services to the Client. The provisions of clause 3.3 3.4 and this clause 3.4 3.5 shall then apply again, up to three additional times. If the Supplier is unable to correct the Error after three attempts, either party may terminate this agreement without further liability to the other.
3.5 3.6 If the Client does not provide any written comments in the five-day period described above, or if the Managed Services is found to conform with the Managed Service Specification, then the Managed Services shall be deemed accepted as from the date of the notification (Acceptance Date).
Appears in 1 contract
Samples: Managed Services Agreement