Onsite Service. Dell will not dispatch a Dell Technician to replace Dell designated Customer Replaceable Units (CRU). Dell will not dispatch a Dell Technician for labour, only for service. Self Maintainers are entitled to replace Field Replaceable Units (FRU) and Customer Replaceable Units (CRU) based on the FTD Certification training but may request a Dell technician dispatch for FRU incidents. .
Appears in 3 contracts
Samples: Fast Track Dispatch, Fast Track Dispatch, Fast Track Dispatch
Onsite Service. Dell will not dispatch a Dell Technician to replace Dell designated Customer Replaceable Units (CRU). Dell will not dispatch a Dell Technician for labour, labor only for service. Self Maintainers are entitled to replace Field Replaceable Units (FRU) and Customer Replaceable Units (CRU) based on the FTD Certification training but may request a Dell technician dispatch for FRU incidents. .
Appears in 1 contract
Samples: Fast Track Dispatch