MAINTENANCE SERVICE. Free maintenance services including spares shall be provided by the vendor during the period of warranty. User, at its discretion may ask the vendor to provide maintenance services after warranty period, i.e. Annual maintenance and repairs of the system at the rates indicated by bidder in its proposal and on being asked so, the vendor shall provide the same. The cost of annual maintenance and repairs cost (after warranty period), which will include cost of spares replaced, shall be paid in equal quarterly installments at the end of each quarter.
MAINTENANCE SERVICE. The service or services furnished to remedy malfunctions or to perform Proactive Service on any Covered Component(s), including on-site and Remote Service.
MAINTENANCE SERVICE. Liquid Robotics will provide to Customer maintenance and services ordered pursuant to a Seller’s Quote in accordance with the requirements and guidelines that are set forth in such Seller’s Quote.
MAINTENANCE SERVICE. 4.4.1 RNE reserves the right to make TIS unavailable for maintenance and shall notify the TIS-User at least one calendar week in advance of any planned maintenance works outside of the regular maintenance schedule. Timely notified Downtimes are subject to the general Services Level and not to the Maximum Downtime threshold pursuant to clause 4.3.
4.4.2 In case of an emergency or if there is a need for urgent work to be carried out, in each case to be determined in the reasonable discretion of RNE, RNE reserves the right to make TIS unavailable without giving any notice in advance.
MAINTENANCE SERVICE. 1.1. NEX-TECH agrees to provide, or causes to be provided, to CUSTOMER, Maintenance Service during the Service Period specified on the Sales Order and attached Appendices to keep the Covered Component(s) in, or restore the Covered Component(s) to, good working order. Maintenance Service may be provided by Remote Service or Proactive Service on Covered Component(s).
1.2. The Maintenance Service obligations described herein extend only to the hardware and software Covered Component(s) listed in the Sales Order and located at the CUSTOMER’s site(s).
1.3. Priority Response Time during normal business hours will be within four (4) hours of the service request. NEX-TECH will achieve this service level with a minimum 80% success rate.
1.4. Twenty-four (24) hour support will be provided only if CUSTOMER has selected the corresponding service level selection in the Sales Order.
1.5. In the event any Covered Component is found to contain upgrades or non-standard manufacturer's components or add-ons, and such upgraded components or add-ons were not previously identified by CUSTOMER on the Sales Order, the cost of repairs, adjustments or parts required to restore such Covered Component(s) to good operating condition will be charged to CUSTOMER at NEX-TECH’s then-current Time and Material Rates. NEX-TECH shall have the right to adjust the Service Charges for such Covered Component(s) for the remaining term of this Agreement.
1.6. The NEX-TECH then-current Time and Material Rates shall apply to services which: (1) are beyond the scope of Maintenance Services, (2) are beyond the Service Period specified on the Sales Order, unless 24x7 support has been purchased by CUSTOMER, any service(s) outside of the Service Period (Monday - Friday, excluding New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day) or outside of the Service Hours (8 a.m. – 5 p.m. CT), (3) are performed on equipment not covered hereunder, (4) represent remedial or repair services to Covered Component(s) as a result of, for example, the following: damage caused by water, wind, lightning, accident, vandalism or burglary; neglect or misuse; alterations and deviations from the manufacturer's design; acts of non-NEX-TECH independent contractors or representatives; transportation or relocation of Covered Component(s); the failure of non-covered components if adversely affecting and connected to Covered Component(s), (5) relate to installation of any form of engineering chan...
MAINTENANCE SERVICE. This Agreement does not cover maintenance or support of the Products except as provided under the warranty. In addition, this Agreement does not cover professional or subscription services. If Customer wishes to purchase maintenance or support, professional or subscription services, Motorola will provide a separate proposal and terms and conditions upon request.
MAINTENANCE SERVICE includes all cost per copies, consumables (other than paper & staples) and maintenance/service of the machine due to normal use.
MAINTENANCE SERVICE. Maintain installed sod until Owner has accepted all work.
MAINTENANCE SERVICE. Maintain seeded areas until all work is accepted by the Owner.
MAINTENANCE SERVICE. 3.1 Subject to, and in consideration for, the payment of the maintenance charge specified in clause 5 thereof, Telequip shall, during the Agreement Term, perform maintenance service outlined herein;
3.2 Telequip will provide maintenance service for the Equipment based upon the Contract Type selected by the customer as described in Schedule A.
3.3 Telequip’s minimum maintenance service pursuant to this Agreement is as follows:
