Common use of Operational Support Parties Involved: XXX Clause in Contracts

Operational Support Parties Involved: XXX. xx (Xxxxxxx Xxxxxxx), UVACSE (Xxxx Xxxxxx, Xxxxxxxx Xxxxxxxxxxxx) Description of work: Establish and monitor an agreed SLA. Third-level user support will be provided for incidents and requests according to the established SLA. Expected outcome: M3.1: Establish and sign an SLA, which includes third-level incident support, definition of general user support requests, and the delivery of any software for inclusion in the UMD to the specified requirements. The SLA is to be reviewed annually.

Operational Support Parties Involved: XXX. xx (Xxxxxxx Xxxxxxx), UVACSE (Xxxx Xxxxxx, Xxxxxxxx Xxxxxxxxxxxx) Description of work: Establish and monitor an agreed SLA. Third-level user support will be provided for incidents and requests according to the established SLA. Expected outcome: • M3.1: Establish and sign an SLA, which includes third-level incident support, definition of general user support requests, and the delivery of any software for inclusion in the UMD to the specified requirements. The SLA is to be reviewed annually.