Common use of Operational Support Parties Involved Clause in Contracts

Operational Support Parties Involved. XXX.xx (Xxxxxxx Xxxxxxx), IGE WP5 (Xxxxx Xxxxxxxx) Description of work: agree and monitor SLA Expected outcome: third-level user support for incidents and requests  M3.1: Establish and sign an SLA for third-level incident support, general user support requests, the delivery of any software for inclusion in UMD to the specified requirements (i.e. functional, non-functional, quality, etc.)  M3.2: Review the SLA after 12 months from signing

Operational Support Parties Involved. XXX.xx (Xxxxxxx Xxxxxxx), IGE WP5 SAGA (Xxxxx XxxxxxxxXxxxxx) Description of work: agree and monitor SLA SLA. Expected outcome: third-level user support for incidents and requests   M3.1: Establish and sign an SLA for third-level incident support, general user support requests, the delivery of any software for inclusion in UMD to the specified requirements (i.e. functional, non-functional, quality, etc.)   M3.2: Review the SLA after 12 months from signing  M3.3: Review the SLA after 24 months from signing