Common use of Our Obligations Clause in Contracts

Our Obligations. (a) We must handle a complaint made by you in accordance with the Australian Standard. (b) When we respond to your complaint, we must inform you: (i) that you have a right to raise the complaint to a higher level within our management structure; (ii) that, if after raising the complaint to a higher level you are still not satisfied with our response, you have a right to refer the complaint to the Energy Ombudsman available to customers under the Electricity Act. (c) If requested by you, we must provide the information in paragraph (b) in writing.

Our Obligations. (a) We must handle a complaint made by you in accordance with the Australian Standard.the (b) When we respond to your complaint, we must inform you: (i) that you have a right to raise the complaint to a higher level within our management structure; (ii) that, if after raising the complaint to a higher level you are still not satisfied with our responseresponse and you are a small customer, you have a right to refer the complaint to the Energy Ombudsman available to customers under the Electricity Act. (c) If requested by you, we must provide the information in paragraph (b) in writing.

Our Obligations. (a) We must handle a complaint made by you in accordance with the Australian Standard.the (b) When we respond to your complaint, we must inform you: (i) that you have a right to raise the complaint to a higher level within our management structure; (ii) that, if after raising the complaint to a higher level you are still not satisfied with our response, you have a right to refer the complaint to the Energy Ombudsman available to customers under the Electricity Act. (c) If requested by you, we must provide the information in paragraph (b) in writing.

Our Obligations. (a) We must handle a complaint made by you in accordance with the Australian Standard. (b) When we respond to your complaint, we must inform you: (i) that you have a right to raise the complaint to a higher level within our management structure; (ii) that, if you are a small customer and if after raising the complaint to a higher level you are still not satisfied with our response, you have a right to refer the complaint to the Energy Ombudsman available to customers under the Electricity Act. (c) If requested by youyou as a small customer, we must provide the information in paragraph (b) in writing.