Common use of Outside of Business Hours Clause in Contracts

Outside of Business Hours. The Helpdesk will only be available to receive reported faults. The target times will not begin until the start of Normal Business Hours on the next Normal Business Day. With the exception of Priority 1 faults, all other priorities which cannot be resolved by the Helpdesk by the end of Normal Business Hours on the Normal Business Day that GBG acknowledges them will be put on hold until the start of Normal Business Hours on the next Normal Business Day.

Outside of Business Hours. The Helpdesk will only be available to receive reported faults. The target times will not begin until the start of Normal Business Hours on the next Normal Business Day. With the exception of Priority 1 faults, all other priorities which cannot be resolved by the Helpdesk by the end of Normal l Business Hours on the Normal Business Day that GBG acknowledges them will be put on hold until the start of Normal Business Hours on the next Normal Business Day.