Common use of Overall Employee Customer Support satisfaction Clause in Contracts

Overall Employee Customer Support satisfaction. Rating the overall employee customer support satisfaction (Answering question: Overall, are you satisfied with the employees that support the <VENDOR> agreement?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced site. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations. Metric #18: Compared to prior vendors, rate Product Quality Product Quality rating compared to previous contractors (Answering question: Compared to prior vendors, how would you rate the <VENDOR> agreement product quality?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced site. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations. Metric #19: Compared to prior vendors, rate Customer Service Customer Service rating compared to previous contractors (Answering question: Compared to prior vendors, how would you rate the <VENDOR> agreement customer service?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced site. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations.

Overall Employee Customer Support satisfaction. Rating the overall employee customer support satisfaction (Answering question: Overall, are you satisfied with the employees that support the <VENDOR> Vendor agreement?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced Using Agency site. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% ; in review of returned responses with a minimum rating of 4=Meets Expectations. Metric #18: Compared to prior vendors, rate Product Quality Product Quality rating compared to previous contractors (Answering question: Compared to prior vendors, how would you rate the <VENDOR> agreement product quality?) Upon scope provided by the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced siteContractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations. Metric #19: Compared to prior vendors, rate Product Quality Product Quality rating compared to previous contractors (Answering question: Compared to prior vendors, how would you rate the Vendor agreement product quality?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each Using Agency site; in review of the scope provided by the Contractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations. Metric #20: Compared to prior vendors, rate Customer Service Customer Service rating compared to previous contractors (Answering question: Compared to prior vendors, how would you rate the <VENDOR> Vendor agreement customer service?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced Using Agency site; in review of the scope provided by the Contractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The target: 100% of returned responses with a minimum rating of 4=Meets Expectations.

Overall Employee Customer Support satisfaction. Rating the overall employee customer support satisfaction (Answering question: Overall, are you satisfied with the employees that support the <VENDOR> xxxxxxx agreement?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced Using Agency site; in review of the scope provided by the Contractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The targetPerformance Standard: 100% of returned responses with a minimum rating of 4=Meets Expectations. Metric #18: Compared to prior vendors, rate Product Quality Product Quality rating compared to previous contractors (Answering question: Compared to prior vendors, how would you rate the <VENDOR> xxxxxxx agreement product quality?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced Using Agency site; in review of the scope provided by the Contractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The targetPerformance Standard: 100% of returned responses with a minimum rating of 4=Meets Expectations. Metric #19: Compared to prior vendors, rate Customer Service Customer Service rating compared to previous contractors (Answering question: Compared to prior vendors, how would you rate the <VENDOR> xxxxxxx agreement customer service?) Upon the State’s written request, but no more than once per quarter, the Contractor shall conduct surveys with the Key Agency associates at each serviced Using Agency site; in review of the scope provided by the Contractor. These surveys will have a scale range from 1 to 7 as follows: 1=Never Meets Expectations 2= Rarely Meets Expectation 3=Sometimes Meets Expectations 4=Meets Expectations 5=Sometimes Exceeds Expectations 6=Frequently Exceeds Expectations 7=Always Exceeds Expectations. The targetPerformance Standard: 100% of returned responses with a minimum rating of 4=Meets Expectations.