Common use of Parent and Student Complaints Clause in Contracts

Parent and Student Complaints. The procedure outlined herein shall be reviewed with staff during the first academic quarter of school. A complaint first received by central office staff or the Board which is appropriate for collaborative resolution shall be referred to the procedure below. (a) As soon as possible and no later than three (3) days after receipt thereof, a Certified Staff member shall be informed of all complaints from parents or students. (1) The District shall first ask the complaining parent to set up an appointment for a conference with the Certified Staff member. Such conference may be conducted by telephone or in a meeting. (2) If the parent is unwilling to meet with the Certified Staff member, the principal will ask the complaining parent to put the complaint and requested remedy in writing. A copy shall be provided to the Certified Staff member. (3) If a parent, during an open meeting at the Board of Education, begins to criticize the performance of a particular Certified Staff member, the parent will be directed to first discuss the matter with the Certified Staff member and building administrator. (4) The Certified Staff member may also request a conference to be held with the complaining parent and the principal to seek resolution of the problem. Conference times shall be arranged in consultation with the Certified Staff member and the complaining parent to the extent possible. If the parent is unavailable during regular working hours, the Certified Staff member and principal will attempt to make themselves reasonably available to accommodate the parents’ schedule in arranging the meeting. (5) If the complainant cannot or will not attend the conference within five (5) days after the conference request, the principal and the Certified Staff member shall discuss the complaint to determine its validity and seek a resolution to the problem. (6) Whenever possible, Certified Staff will be advised of any resolution of a parent complaint prior to it being communicated to the parent by the principal, provided such resolution requires the Certified Staff member’s involvement to implement. If a satisfactory resolution is reached at this time, the matter is deemed closed. (b) Either party may request the presence of a member of the administrative staff or representative of the Association or both at the conference between the complainant and the teacher. If either party is not satisfied with the results of this conference, the following sequence of conferences shall be employed as deemed necessary: 1) Complainant-Certified Staff Member-Superintendent or his/her Designee, 2) Complainant- Certified Staff Member-Board. Either party has three (3) days to request a conference at the next level. The Certified Staff member shall have the right to Association representation at any of the above conferences referenced in this Section.

Parent and Student Complaints. The procedure outlined herein shall be reviewed with staff during the first academic quarter of school. A complaint first received by central office staff or the Board which is appropriate for collaborative resolution shall be referred to the procedure below. (a) As soon as possible and no later than three (3) days after receipt thereof, a Certified Staff certified staff member shall be informed of all complaints from parents or students. (1) The District shall first ask the complaining parent to set up an appointment for a conference with the Certified Staff certified staff member. Such conference may be conducted by telephone or in a meeting. (2) If the parent is unwilling to meet with the Certified Staff certified staff member, the principal will ask the complaining parent to put the complaint and requested remedy in writing. A copy shall be provided to the Certified Staff certified staff member. (3) If a parent, during an open meeting at the Board of Education, begins to criticize the performance of a particular Certified Staff certified staff member, the parent will be directed to first discuss the matter with the Certified Staff certified staff member and building administrator. (4) The Certified Staff certified staff member may also request a conference to be held with the complaining parent and the principal to seek resolution of the problem. Conference times shall be arranged in consultation with the Certified Staff certified staff member and the complaining parent to the extent possible. If the parent is unavailable during regular working hours, the Certified Staff certified staff member and principal will attempt to make themselves reasonably available to accommodate the parents’ schedule in arranging the meeting. (5) If the complainant cannot or will not attend the conference within five (5) days after the conference request, the principal and the Certified Staff certified staff member shall discuss the complaint to determine its validity and seek a resolution to the problem. (6) Whenever possible, Certified Staff certified staff will be advised of any resolution of a parent complaint prior to it being communicated to the parent by the principal, provided such resolution requires the Certified Staff certified staff member’s involvement to implement. If a satisfactory resolution is reached at this time, the matter is deemed closed. (b) Either party may request the presence of a member of the administrative staff or representative of the Association or both at the conference between the complainant and the teacher. If either party is not satisfied with the results of this conference, the following sequence of conferences shall be employed as deemed necessary: 1) Complainant-Certified Staff Member-Superintendent or his/her Designee, 2) Complainant- Certified Staff Member-Board. Either party has three (3) days to request a conference at the next level. The Certified Staff certified staff member shall have the right to Association representation at any of the above conferences referenced in this Section.