Common use of Parts-Only Service Clause in Contracts

Parts-Only Service. For Customers with Parts-Only Service, Dell will make replacement parts available to Customers on an exchange basis to support a Qualified Repair(s). Dell may provide whole unit exchanges of such third party hardware rather than the exchange of individual parts. Dell includes a prepaid shipping container with each replacement part to allow the Customer to return the original defective part back to Dell. Parts-Only Service does not include Technical Support Service.

Parts-Only Service. For Customers with Parts-Only Service, Dell will make enable Customer to request replacement parts available to Customers on an exchange basis to support a Qualified Repair(s). Dell may provide whole unit exchanges of such third party hardware rather than the exchange of individual parts. , in which case Dell includes a prepaid shipping container with each replacement part for Customer to allow the Customer use to return the original defective part back to Dell. Parts-Only Service does not include Technical Support Servicetelephone-based trouble-shooting or other types of remote assistance.