SERVICE PARTS AND RELATED LABOR SERVICES Sample Clauses

SERVICE PARTS AND RELATED LABOR SERVICES. Regardless of the service response level purchased, some component parts are specifically designed for easy Customer removal and replacement: such parts are designated as Customer Self Replaceable (CSR). If during the diagnosis, the Dell Analyst determines that the repair can be accomplished with a CSR designated part, Dell will ship the CSR designated part directly to the Customer. CSR parts fall into two categories: • Optional CSR parts – These parts can be replaced by the Customer. Depending on the type of service that was purchased with the Supported Product, Dell may provide an Onsite Technician to replace the parts. • Mandatory CSR parts – These are parts that the Customer must replace themselves. Dell does not provide installation labor for them. If the Customer requests that Dell and/or the Dell Authorized Reseller replace these parts, the Customer will be charged a fee for this service. The freight method used to ship the CSR part is based on the level of service purchased by the Customer. • Service parts for customers with Next Business Day Service will be shipped via a next business day freight method. • Service parts for customers with Return for Repair Service will be shipped via ground freight service. Once the Dell Analyst has determined whether it is necessary to replace a part or return the system, the Customer will be informed of the next steps to take. Depending on the service level that was purchased by the Customer, the following options will apply:
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