Common use of PAYING YOUR BILL Clause in Contracts

PAYING YOUR BILL. 3.1. We’ll send you bills or statements, based on actual or estimated meter readings every month unless we agree a different billing frequency with you. If you are a prepayment customer we won’t send you a monthly bill but we will provide you with details of the amount of electricity and/or gas that you have used, any top up payments you have made and any other amounts that you owe to us and the terms set out in clause 17 apply. 3.2. You agree to pay us for supplying electricity or gas (or both) and for other charges which apply under this contract for the term of the contract. Any person whose name is on the contract as a customer is responsible for paying our bills and we may claim any money owed to us under the account from one or all of such persons. 3.3. You can pay amounts that you owe us: • by direct debit; • directly by cash, cheque or card; or • if you are a prepayment customer, by topping up in the ways described in clause 17. 3.4. When we issue a bill, we can only seek to recover charges for energy consumed in the last 12 months, unless you have behaved in an obstructive or manifestly unreasonable way. 3.5. If you are not paying by direct debit, you must pay the money you owe in full within 28 days of the invoice date on your bill. If you genuinely think the amount on your bill is not correct, you must still pay any amount that you do not dispute. 3.6. If you pay by direct debit, we’ll regularly review your direct debit amount so that it is consistent with your annual billed consumption. We’ll notify you at least 10 working days plus postage time before any changes to your direct debit are made. 3.7. Don’t forget that if you pay by direct debit you may be eligible for a discount on your fuel bill. This may be applied by: • placing you on a tariff that is only available to customers that pay by direct debit; or • calculating a discount on a daily basis, per fuel and per property. If this is the case, we’ll notify you of the discount for the period for you are being billed on each statement. We reserve the right to change, stop or withdraw the direct debit discount at any time. 3.8. Our bills – Every bill that we send to you will contain the following information: • the exact name(s), tariff type and payment method for your electricity or gas supply (or both); • your Annual Consumption Details; • your Personal Projection; and • details of the cheapest relevant and cheapest alternative tariff that we offer which may be available to you and the annual savings that may be available to you if you elected to transfer to that tariff.

PAYING YOUR BILL. 3.1All payments you make to us must be in sterling, cover at least your minimum payment and arrive by the payment due date every month. To help make this as easy as possible, your monthly statement will tell you exactly how and when to make payments so they reach us on time. As this is a credit agreement, we will never pay interest to you for any balance on the account and you should not keep money in your account. For this reason, you need to make sure that you don’t pay more than your total outstanding balance (which would create a ‘positive balance’). If you do have a positive balance, we can return that balance to you, rather than leaving it in the account. If you have a Barclays current account, you authorise us to return any positive balance to that account. If you do not have a Barclays current account, you authorise us to return any positive balance to the same current account you use to pay your bill. We will write to you before transferring the money to give you the opportunity to ask us to return the balance to a different account. We’ll produce a monthly statement that shows the transactions made since your last statement and what payment is due to us that month. We may also give you notices that we must give you by law in your statement. These notices could be about overdue payments, default fees that have been added to your account, or a change that we plan to make to this agreement. As well as your statement and the notices which may be included in it, we will also provide you with information about your agreement with us. If we have agreed to do so, we will provide this information and your statement in the account servicing section of our website. We’ll tell you by email when your statement (and other information) is ready to view. You will then be able to access it by logging in to your online account. We’ll also send your statement (and other information) by post or email if you choose to receive information in those ways. Once we have sent you a notice or other message using your most recent contact details, we’ll assume that you have received it. The statement we send you bills will contain all the transactions made by all cardholders on your account. Additional cardholders will also have access to their individual statements online. If there is no balance or statementstransactions on your account in a month, based we will not send you a statement that month. If we can’t produce a statement for any reason, we’ll use your normal statement date to work out your next payment due date and any interest to be added, and let you know what it is. You’ll need to get in touch with us straight away if you think we’ve made a mistake on actual or estimated meter readings every month unless we agree a different billing frequency with youyour statement. If you are a prepayment customer choose to have only paperless communications from us, you agree that the documents we won’t send provide electronically can be in PDF or another format which allows you a monthly bill but we will provide you with details of to print or save the amount of electricity and/or gas that you have used, any top up payments you have made and any other amounts that you owe document to us and the terms set out in clause 17 apply. 3.2. You agree refer to pay us for supplying electricity or gas (or both) and for other charges which apply under this contract for the term of the contract. Any person whose name is on the contract as a customer is responsible for paying our bills and we may claim any money owed to us under the account from one or all of such persons. 3.3. You can pay amounts that you owe us: • by direct debit; • directly by cash, cheque or card; or • if you are a prepayment customer, by topping up in the ways described in clause 17. 3.4. When we issue a bill, we can only seek to recover charges for energy consumed in the last 12 months, unless you have behaved in an obstructive or manifestly unreasonable way. 3.5. If you are not paying by direct debit, you must pay the money you owe in full within 28 days of the invoice date on your bill. If you genuinely think the amount on your bill is not correct, you must still pay any amount that you do not dispute. 3.6. If you pay by direct debit, we’ll regularly review your direct debit amount so that it is consistent with your annual billed consumption. We’ll notify you at least 10 working days plus postage time before any changes to your direct debit are made. 3.7. Don’t forget that if you pay by direct debit you may be eligible for a discount on your fuel bill. This may be applied by: • placing you on a tariff that is only available to customers that pay by direct debit; or • calculating a discount on a daily basis, per fuel and per property. If this is the case, we’ll notify you of the discount for the period for you are being billed on each statementfuture. We reserve the right to change, stop will not change any documents which we provide electronically. Documents are available in online servicing for 12 months and you should print or withdraw the direct debit discount at any time. 3.8. Our bills – Every bill that we send to you will contain the following information: • the exact name(s), tariff type and payment method save them for your electricity or gas supply (or both); • your Annual Consumption Details; • your Personal Projection; and • details of the cheapest relevant and cheapest alternative tariff that we offer which may be available to you and the annual savings that may be available to you if you elected to transfer to that tariffrecords.

PAYING YOUR BILL. 3.1. We’ll send you bills or statements, statements based on actual or estimated meter readings at least every month quarter unless we agree a different billing frequency with you. If you have a Smart meter providing access to actual meter readings, we’ll send you bills or statements every month. If you are a prepayment customer we won’t send you a monthly bill but we will provide you with details of the amount of electricity and/or gas that you have used, any top up payments you have made and any other amounts that you owe to us and the terms set out in clause 17 apply. 3.2. You agree to pay us for supplying electricity or gas (or both) and for other charges which apply under this contract for the term of the contract. Any person whose name is on the contract as a customer is responsible for paying our bills and we may claim any money owed to us under the account from one or all of such persons. 3.3. You can pay amounts that you owe us: • by direct debit; • directly by cash, cheque or card; or • if you are a prepayment customer, by topping up in the ways described in clause 17. 3.4. When we issue a bill, we can only seek to recover charges for energy consumed in the last 12 months, unless you have behaved in an obstructive or manifestly unreasonable way. 3.5. If you are not paying by direct debit, you must pay the money you owe in full within 28 days of the invoice date on your bill. If you genuinely think the amount on your bill is not correct, you must still pay any amount that you do not dispute. 3.6. If you pay by direct debit, we’ll regularly review your direct debit amount so that it is consistent with your annual billed consumption. We’ll notify you at least 10 working days Working Days plus postage time before any changes to your direct debit are made. 3.7. Don’t forget that if you pay by direct debit you may be eligible for a discount on your fuel bill. This may be applied by: • placing you on a tariff that is only available to customers that pay by direct debit; or • calculating a discount on a daily basis, per fuel and per property. If this is the case, we’ll notify you of the discount for the period for you are being billed on each statement. We reserve the right to change, stop or withdraw the direct debit discount at any time. 3.8. Our bills – Every bill that we send to you will contain the following information: • the exact name(s), tariff type and payment method for your electricity or gas supply (or both); • your Annual Consumption Details; • your Personal Projection; and • details of the cheapest relevant and cheapest alternative tariff that we offer which may be available to you and the annual savings that may be available to you if you elected to transfer to that tariff.

PAYING YOUR BILL. 3.1. We’ll send you bills or statements, based on actual or estimated meter readings every month unless we agree a different billing frequency with you. If you are a prepayment customer we won’t send you a monthly bill but we will provide you with details of the amount of electricity and/or gas that you have used, any top up payments you have made and any other amounts that you owe to us and the terms set out in clause 17 apply. 3.2. You agree to pay us for supplying electricity or gas (or both) and for other charges which apply under this contract for the term of the contract. Any person whose name is on the contract as a customer is responsible for paying our bills and we may claim any money owed to us under the account from one or all of such persons. 3.3. You can pay amounts that you owe us: •  by direct debit; •  directly by cash, cheque or card; or •  if you are a prepayment customer, by topping up in the ways described in clause 17. 3.4. When we issue a bill, we can only seek to recover charges for energy consumed in the last 12 months, unless you have behaved in an obstructive or manifestly unreasonable way. 3.5. If you are not paying by direct debit, you must pay the money you owe in full within 28 days of the invoice date on your bill. If you genuinely think the amount on your bill is not correct, you must still pay any amount that you do not dispute. 3.6. If you pay by direct debit, we’ll regularly review your direct debit amount so that it is consistent with your annual billed consumption. We’ll notify you at least 10 working days plus postage time before any changes to your direct debit are made. 3.7. Don’t forget that if you pay by direct debit you may be eligible for a discount on your fuel bill. This may be applied by: •  placing you on a tariff that is only available to customers that pay by direct debit; or •  calculating a discount on a daily basis, per fuel and per property. If this is the case, we’ll notify you of the discount for the period for you are being billed on each statement. We reserve the right to change, stop or withdraw the direct debit discount at any time. 3.8. Our bills – Every bill that we send to you will contain the following information: •  the exact name(s), tariff type and payment method for your electricity or gas supply (or both); •  your Annual Consumption Details; •  your Personal Projection; and •  details of the cheapest relevant and cheapest alternative tariff that we offer which may be available to you and the annual savings that may be available to you if you elected to transfer to that tariff.

PAYING YOUR BILL. 3.1. We’ll send you bills or statements, statements based on actual or estimated meter readings at least every month quarter unless we agree a different billing frequency with you. If you have a Smart meter providing access to actual meter readings, we’ll send you bills or statements every month. If you are a prepayment customer we won’t send you a monthly bill but we will provide you with details of the amount of electricity and/or gas that you have used, any top up payments you have made and any other amounts that you owe to us and the terms set out in clause 17 apply. 3.2. You agree to pay us for supplying electricity or gas (or both) and for other charges which apply under this contract for the term of the contract. Any person whose name is on the contract as a customer is responsible for paying our bills and we may claim any money owed to us under the account from one or all of such persons. 3.3. You can pay amounts that you owe us: • by direct debit; • directly by cash, cheque or card; or • if you are a prepayment customer, by topping up in the ways described in clause 17.: 3.4. When we issue a bill, we can only seek to recover charges for energy consumed in the last 12 months, unless you have behaved in an obstructive or manifestly unreasonable way. 3.5. If you are not paying by direct debit, you must pay the money you owe in full within 28 days of the invoice date on your bill. If you genuinely think the amount on your bill is not correct, you must still pay any amount that you do not dispute. 3.6. If you pay by direct debit, we’ll regularly review your direct debit amount so that it is consistent with your annual billed consumption. We’ll notify you at least 10 working days Working Days plus postage time before any changes to your direct debit are made. 3.7. Don’t forget that if you pay by direct debit you may be eligible for a discount on your fuel bill. This may be applied by: • placing you on a tariff that is only available to customers that pay by direct debit; or • calculating a discount on a daily basis, per fuel and per property. If this is the case, we’ll notify you of the discount for the period for you are being billed on each statement. We reserve the right to change, stop or withdraw the direct debit discount at any time. 3.8. Our bills – Every bill that we send to you will contain the following information: • the exact name(s), tariff type and payment method for your electricity or gas supply (or both); • your Annual Consumption Details; • your Personal Projection; and • details of the cheapest relevant and cheapest alternative tariff that we offer which may be available to you and the annual savings that may be available to you if you elected to transfer to that tariff.

PAYING YOUR BILL. 3.1. We’ll send you bills or statements, based on actual or estimated meter readings every month unless we agree a different billing frequency with you. If you are a prepayment customer we won’t We will send you a monthly bill but we will provide you with details of the amount of electricity and/or gas that at regular intervals. Some charges may be billed one month or more in advance or arrears. Please contact ACN Customer Services if you have used, any top up payments you have made and any other amounts that you owe to us and the terms set out in clause 17 apply. 3.2. You agree to pay us for supplying electricity or gas (or both) and for other charges which apply under this contract for the term of the contract. Any person whose name is on the contract as a customer is responsible for paying our bills and we may claim any money owed to us under the account from one or all of such persons. 3.3. You can pay amounts that you owe us: • by direct debit; • directly by cash, cheque or card; or • if you are a prepayment customer, by topping up in the ways described in clause 17. 3.4. When we issue a bill, we can only seek to recover charges for energy consumed in the last 12 months, unless you have behaved in an obstructive or manifestly unreasonable way. 3.5. If you are not paying by direct debit, you must pay the money you owe in full within 28 days of the invoice date on questions about your bill. If you genuinely think wish to dispute any portion of a bill you do not need to pay the amount on disputed portion while we investigate whether there has been an error with your bill is not correctbill. However, you must still pay the undisputed portion of your bill. If we agree that there is an error with your bill then we will correct the bill and issue a credit or, if you are no longer a customer of ACN, a refund. If we find that there is no error and the due date for payment of the bill has already passed, you agree to pay any outstanding amount straight away. # charge you a temporary disconnection charge and/or a reconnection charge; and # continue to charge you any recurring monthly charges applicable for those services during the period of suspension. If we have to spend money on collecting overdue amounts from you then you will reimburse us for those costs. If your account is overdue we may suspend all or some of the services we provide to you. For example, if the services are phone line services, we may add a toll bar to your phone so that you do will not dispute. 3.6be able to make certain toll calls and we may charge you for placing that toll bar on your phone. As another example, if the services are DSL internet services, we may block your internet access or reduce the available speed and we may charge you for putting this in place. Part payment of your bill will not amount to a full and final settlement unless we have agreed to this in writing. Sometimes charges will not show on your bill until sometime after the month in which they were incurred. You will still be liable for such charges. If we discover that we have undercharged you pay by direct debit, we’ll regularly review your direct debit amount so that it is consistent with your annual billed consumption. We’ll notify for any services we may charge you at least 10 working days plus postage time before any changes to your direct debit are made. 3.7. Don’t forget that if you pay by direct debit you may be eligible for a discount on your fuel bill. This may be applied by: • placing you on a tariff that is only available to customers that pay by direct debit; or • calculating a discount on a daily basis, per fuel and per property. If this is the case, we’ll notify you of the discount for the shortfall but we will give you a reasonable period for you are being billed on each statement. We reserve in which the right to change, stop or withdraw pay the direct debit discount at any timeamount owed. 3.8. Our bills – Every bill that we send to you will contain the following information: • the exact name(s), tariff type and payment method for your electricity or gas supply (or both); • your Annual Consumption Details; • your Personal Projection; and • details of the cheapest relevant and cheapest alternative tariff that we offer which may be available to you and the annual savings that may be available to you if you elected to transfer to that tariff.

PAYING YOUR BILL. 3.1. We’ll send you bills or statements, statements based on actual or estimated meter readings at least every month quarter unless we agree a different billing frequency with you. If you have a Smart meter providing access to actual meter readings, we’ll send you bills or statements every month. If you are a prepayment customer we won’t send you a monthly bill but we will provide you with details of the amount of electricity and/or gas that you have used, any top up payments you have made and any other amounts that you owe to us and the terms set out in clause 17 18 apply. 3.2. You agree to pay us for supplying electricity or gas (or both) and for other charges which apply under this contract for the term of the contract. Any person whose name is on the contract as a customer is responsible for paying our bills and we may claim any money owed to us under the account from one or all of such persons. 3.3. You can pay amounts that you owe us: • by direct debit; • directly by cash, cheque or card; or • if you are a prepayment customer, by topping up in the ways described in clause 1718. 3.4. When we issue a bill, we can only seek to recover charges for energy consumed in the last 12 months, unless you have behaved in an obstructive or manifestly unreasonable way. 3.5. If you are not paying by direct debit, you must pay the money you owe in full within 28 days of the invoice date on your bill. If you genuinely think the amount on your bill is not correct, you must still pay any amount that you do not dispute. 3.6. If you pay by direct debit, we’ll regularly review your direct debit amount so that it is consistent with your annual billed consumption. We’ll notify you at least 10 working days Working Days plus postage time before any changes to your direct debit are made. 3.7. Don’t forget that if you pay by direct debit you may be eligible for a discount on your fuel bill. This may be applied by: • placing you on a tariff that is only available to customers that pay by direct debit; or • calculating a discount on a daily basis, per fuel and per property. If this is the case, we’ll notify you of the discount for the period for you are being billed on each statement. We reserve the right to change, stop or withdraw the direct debit discount at any time. 3.8. Our bills – Every bill that we send to you will contain the following information: • the exact name(s), tariff type and payment method for your electricity or gas supply (or both); • your Annual Consumption Details; • your Personal Projection; and • details of the cheapest relevant and cheapest alternative tariff that we offer which may be available to you and the annual savings that may be available to you if you elected to transfer to that tariff.