Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
(b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years.
(c) Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.
Difficulties in paying. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about your entitlements as a Victorian energy customer.
Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about various payment options and, where applicable, payment assistance, in accordance with the Electricity Industry Code.
(b) We are required by the Electricity Industry Code to identify situations where you may be experiencing difficulties in paying your bill. In such cases, we will offer you the opportunity to pay your bill under an instalment plan and provide you with information about various payment options and, where applicable, payment assistance, in accordance with the Electricity Industry Code.
Difficulties in paying. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
Difficulties in paying. If you have difficulties paying your bill, you should contact us as soon as possibl e. If you notify us, we may, depending on your circumstances, provide you with a payment arrangement.
Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
(b) If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years.
Difficulties in paying. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options (however notwithstanding any payment plan agreed to by us all amounts must be paid by the Pay Later Date).
Difficulties in paying a. If you have difficulties paying your bill, you should contact us as soon as possible. We will provide you with information about payment options.
b. If you are a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we are not obliged to do so” if you fail to take reasonable action towards paying for the on-going energy use, cost of the on-going energy use and repaying the arrears.
c. Additional protections may be available to you under our Customer Hardship Policy and under the National Energy Retail Law and the Rules if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website xxxxxxxxxxxxxxxx.xxx.xx
Difficulties in paying. (a) If you have difficulties paying your bill, you should contact us as soon as possible. We’ll provide you with information about payment options and/or any other applicable entitlements.
(b) If your premises are outside Victoria, then:
(i) if you’re a residential customer and have told us that you have difficulty paying your bill, we must offer you the option of paying your bill under a payment plan. However, we’re not obliged to do so if you’ve had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of energy in the previous 2 years; and
(ii) additional protections may be available to you under our Customer Hardship Policy and under the energy laws if you’re a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available on our website.
Difficulties in paying. (a) If you have difficulties paying your xxxx, you should contact us as soon as possible. We will provide you with information about payment options or about special entitlements you may have under electricity law if the supply address is in Victoria
(b) Except to the extent that you instead may have special entitlements if the supply address is in Victoria:
(i) if you are a residential customer and have told us that you have difficulty paying your xxxx, we must offer you the option of paying your xxxx under a payment plan. However, we are not obliged to do so if you have had 2 payment plans cancelled due to non-payment in the previous 12 months or have been convicted of an offence involving the illegal use of electricity in the previous 2 years; and
(ii) additional protections may be available to you under our Customer Hardship Policy and under electricity law if you are a customer experiencing payment difficulties due to hardship. A copy of our Customer Hardship Policy is available at xxxxx://xxx.xxxxxxx.xxx.xx/ help-centre/faqs-and-useful-links
