PEAK DEMAND PERIODS. 5.1 You recognise that Our employees and contractors are not full-time employees of Your business and at no time should be treated as such.
PEAK DEMAND PERIODS. WSBCS will make its best efforts to respond to Client’s needs within the time frame stated above. • Client understands that there may be occasional times of peak demand when WSBCS is forced to have to make extremely difficult decisions and triage Client’s needs according to the severity of business impact. • Client recognizes that WSBCS makes every attempt to select the most reliable systems. • Client understands that unless Client has an unlimited IT budget, it’s impossible for WSBCS to guarantee zero downtime. • This agreement is based on WSBCS’s best efforts, within Client’s IT budget, to keep Client’s system up and running efficiently and cost-effectively.
