Common use of Performance Measurement; Monthly Scorecard Clause in Contracts

Performance Measurement; Monthly Scorecard. (a) Beginning after the first full month of the Agreement Term, on a monthly basis, no later than five (5) Business Days after each such month end, State Street will prepare and deliver to the applicable BFA Recipient a balanced scorecard (a “Monthly Scorecard”) for BFA Funds, for review by the Executive Committee at the next scheduled meeting, each containing (at a minimum): (i) the then-current Key Performance Indicators; (ii) the performance metrics that were included in periodic reporting under the Legacy Service Agreements prior to the Effective Date; (iii) timeliness and budget status, as applicable, for Projects and Changes; (iv) turnover (as set forth in Section 4.1(e)(i) below); and (v) volume metrics (e.g., volumes, number of accounts, etc.) and such other statistical information that the Executive Committee may determine from time to time. State Street will provide to the BFA Recipients as part of the Monthly Scorecard such other information relating to the Services as the Parties agree from time to time, provided that State Street will not unreasonably withhold its consent to including items requested by the BFA Recipients. (b) State Street will promptly prepare and deliver a draft action plan to address any material failure of State Street with respect to the matters set forth in Section 3.3(a)(i) and results of previously implemented plans. The Executive Committee will review a quarterly summary of the Monthly Scorecards. (c) State Street’s failure to report with respect to any Key Performance Indicator within fourteen (14) days following the date upon which such BFA Recipient notifies State Street of such failure will be considered to be a failure to meet such Key Performance Indicator during the applicable time period. Information Classification: Confidential Master Services Agreement -8- BFA-State Street Confidential

Performance Measurement; Monthly Scorecard. (a) Beginning after the first full month of the Agreement Term, on a monthly basis, no later than five (5) Business Days after each such month end, State Street will prepare and deliver to the applicable BFA BTC Recipient a two balanced scorecard scorecards (each, a “Monthly Scorecard”) for BFA the Institutional Accounts and the BTC Funds, respectively, for review Master Services Agreement 7 BTC | State Street CONFIDENTIAL by the Executive Committee at the next scheduled quarterly meeting, each containing (at a minimum): (i) the then-current Key Performance Indicators; (ii) the performance metrics that were included in periodic reporting under the Legacy Service Agreements prior to the Effective Date; (iii) timeliness and budget status, as applicable, for Projects and Changes; (iv) turnover (as set forth in Section 4.1(e)(i4.1(e)(ii) below); and (v) volume metrics (e.g., volumes, number of accounts, etc.) and such other statistical information that the Executive Committee may determine from time to time. State Street will provide to the BFA BTC Recipients as part of the Monthly Scorecard such other information relating to the Services as the Parties agree from time to time, provided that State Street will not unreasonably withhold its consent to including items requested by the BFA BTC Recipients. (b) State Street will promptly prepare and deliver a draft action plan to address any material failure of State Street with respect to the matters set forth in Section 3.3(a)(i) and results of previously implemented plans. The Executive Committee will review a quarterly summary of the Monthly Scorecards. (c) State Street’s failure to report with respect to any Key Performance Indicator within fourteen (14) days following the date upon which such BFA BTC Recipient notifies State Street of such failure will be considered to be a failure to meet such Key Performance Indicator during the applicable time period. Information Classification: Confidential Master Services Agreement -8- BFA-State Street Confidential.

Performance Measurement; Monthly Scorecard. (a) Beginning after the first full month of the Agreement Term, on a monthly basis, no later than five (5) Business Days after each such month end, State Street will prepare and deliver to the applicable BFA BGI Recipient two balanced scorecards (each, a balanced scorecard (a “"Monthly Scorecard”") for BFA the Institutional Accounts and the BGI Funds, respectively, for review by Master Services Agreement 7 BGI | State Street CONFIDENTIAL Portions of this agreement have been omitted pursuant to a request for confidential treatment request by BlackRock Institutional Trust Company, N.A. and have been filed separately with the Securities Exchange Commission. the Executive Committee at the next scheduled quarterly meeting, each containing (at a minimum): (i) the then-current Key Performance Indicators; (ii) the performance metrics that were included in periodic reporting under the Legacy Service Agreements prior to the Effective Date; (iii) timeliness and budget status, as applicable, for Projects and Changes; (iv) turnover (as set forth in Section 4.1(e)(i4.1(e)(ii) below); and (v) volume metrics (e.g., volumes, number of accounts, etc.) and such other statistical information that the Executive Committee may determine from time to time. State Street will provide to the BFA BGI Recipients as part of the Monthly Scorecard such other information relating to the Services as the Parties agree from time to time, provided that State Street will not unreasonably withhold its consent to including items requested by the BFA BGI Recipients. (b) State Street will promptly prepare and deliver a draft action plan to address any material failure of State Street with respect to the matters set forth in Section 3.3(a)(i) and results of previously implemented plans. The Executive Committee will review a quarterly summary of the Monthly Scorecards. (c) State Street’s 's failure to report with respect to any Key Performance Indicator within fourteen (14) days following the date upon which such BFA BGI Recipient notifies State Street of such failure will be considered to be a failure to meet such Key Performance Indicator during the applicable time period. Information Classification: Confidential Master Services Agreement -8- BFA-State Street Confidential.

Performance Measurement; Monthly Scorecard. (a) Beginning after the first full month of the Agreement Term, on a monthly basis, no later than five (5) Business Days after each such month end, State Street will prepare and deliver to the applicable BFA BTC Recipient a two balanced scorecard scorecards (each, a “Monthly Scorecard”) for BFA the Institutional Accounts and the BTC Funds, respectively, for review by the Executive Committee at the next scheduled quarterly meeting, each containing (at a minimum): (i) the then-current Key Performance Indicators;; Master Services Agreement 7 BTC | State Street (ii) the performance metrics that were included in periodic reporting under the Legacy Service Agreements prior to the Effective Date; (iii) timeliness and budget status, as applicable, for Projects and Changes; (iv) turnover (as set forth in Section 4.1(e)(i4.1(e)(ii) below); and (v) volume metrics (e.g., volumes, number of accounts, etc.) and such other statistical information that the Executive Committee may determine from time to time. State Street will provide to the BFA BTC Recipients as part of the Monthly Scorecard such other information relating to the Services as the Parties agree from time to time, provided that State Street will not unreasonably withhold its consent to including items requested by the BFA BTC Recipients. (b) State Street will promptly prepare and deliver a draft action plan to address any material failure of State Street with respect to the matters set forth in Section 3.3(a)(i) and results of previously implemented plans. The Executive Committee will review a quarterly summary of the Monthly Scorecards. (c) State Street’s failure to report with respect to any Key Performance Indicator within fourteen (14) days following the date upon which such BFA BTC Recipient notifies State Street of such failure will be considered to be a failure to meet such Key Performance Indicator during the applicable time period. Information Classification: Confidential Master Services Agreement -8- BFA-State Street Confidential.

Performance Measurement; Monthly Scorecard. (a) Beginning after the first full month of the Agreement Term, on a monthly basis, no later than five (5) Business Days after each such month end, State Street will prepare and deliver to the applicable BFA BTC Recipient two balanced scorecards (each, a balanced scorecard (a “"Monthly Scorecard”") for BFA the Institutional Accounts and the BTC Funds, respectively, for review by the Executive Committee at the next scheduled quarterly meeting, each containing (at a minimum): (i) the then-current Key Performance Indicators; (ii) the performance metrics that were included in periodic reporting under the Legacy Service Agreements prior to the Effective Date; (iii) timeliness and budget status, as applicable, for Projects and Changes; (iv) turnover (as set forth in Section 4.1(e)(i4.1(e)(ii) below); and (v) volume metrics (e.g., volumes, number of accounts, etc.) and such other statistical information that the Executive Committee may determine from time to time. State Street will provide to the BFA BTC Recipients as part of the Monthly Scorecard such other information relating to the Services as the Parties agree from time to time, provided that State Street will not unreasonably withhold its consent to including items requested by the BFA BTC Recipients. (b) State Street will promptly prepare and deliver a draft action plan to address any material failure of State Street with respect to the matters set forth in Section 3.3(a)(i) and results of previously implemented plans. The Executive Committee will review a quarterly summary of the Monthly Scorecards. (c) State Street’s 's failure to report with respect to any Key Performance Indicator within fourteen (14) days following the date upon which such BFA BTC Recipient notifies State Street of such failure will be considered to be a failure to meet such Key Performance Indicator during the applicable time period. Information Classification: Confidential Master Services Agreement -8- BFA-State Street Confidential.