Common use of Performance Metrics Clause in Contracts

Performance Metrics. The State has developed a set of performance metrics and targets, defined in Section 1 (C) – Pre-Season Meeting(s), Section 1 (D) – Bi-Weekly Calls, Section 1 (E) – Reporting, Section 1 (G) – Timely Responses to Inquiry, Exhibit B – INDOT & Other State Agencies Specifications, and Exhibit C – Local Governmental Entities Specifications, which the Contractor shall meet or exceed in order to be in good standing on the contract. The performance for the metrics referenced in Section 1 (C) – Pre- Season Meeting(s), Section 1 (D) – Bi-Weekly Calls, Section 1 (E) – Reporting, Section 1 (G) – Timely Responses to Inquiry and invoice credits shall be reviewed quarterly by the State Contract Manager and can be discussed via quarterly conference call or via email. Invoice Credits will only be applied to Pre-Season Meeting(s), Bi-Weekly Calls, Reporting or Timely Response non-compliance issues. Deductions resulting from non-compliance of the Scopes of Work listed in Exhibit B – INDOT & Other State Agencies Specifications and Exhibit C – Local Governmental Entities Specifications are detailed in these documents and will be applied by the purchasing entity per the guidelines and timeframes set forth in these documents.

Performance Metrics. The State has developed a set of performance metrics and targets, defined in Section 1 (C) – Pre-Season Meeting(s), Section 1 (D) – Bi-Weekly Calls, Section 1 (E) – Reporting, Section 1 (G) – Timely Responses to Inquiry, Exhibit B – INDOT & Other State Agencies Specifications, and Exhibit C – Local Governmental Entities Specifications, which the Contractor shall meet or exceed in order to be in good standing on the contract. The performance for the metrics referenced in Section 1 (C) – Pre- Pre-Season Meeting(s), Section 1 (D) – Bi-Weekly Calls, Section 1 (E) – Reporting, Section 1 (G) – Timely Responses to Inquiry and invoice credits shall be reviewed quarterly by the State Contract Manager and can be discussed via quarterly conference call or via email. Invoice Credits will only be applied to Pre-Season Meeting(s), Bi-Weekly Calls, Reporting or Timely Response non-compliance issues. Deductions resulting from non-compliance of the Scopes of Work listed in Exhibit B – INDOT & Other State Agencies Specifications and Exhibit C – Local Governmental Entities Specifications are detailed in these documents and will be applied by the purchasing entity per the guidelines and timeframes set forth in these documents.

Performance Metrics. The State has developed a set of performance metrics and targets, defined in Section 1 (C) – Pre-Season Meeting(s), Section 1 (D) – Bi-Weekly Calls, Section 1 (E) – Reporting, Section 1 (G) – Timely Responses to Inquiry, Exhibit B – INDOT & Other State Agencies SpecificationsSpecifications , and Exhibit C – Local Governmental Entities Specifications, which the Contractor shall meet or exceed in order to be in good standing on the contract. The performance for the metrics referenced in Section 1 (C) – Pre- Pre-Season Meeting(s), Section 1 (D) – Bi-Weekly Calls, Section 1 (E) – Reporting, Section 1 (G) – Timely Responses to Inquiry and invoice credits shall be reviewed quarterly by the State Contract Manager and can be discussed via quarterly conference call or via email. Invoice Credits will only be applied to Pre-Season Meeting(s), Bi-Weekly Calls, Reporting or Timely Response non-non- compliance issues. Deductions resulting from non-compliance of the Scopes of Work listed in Exhibit B – INDOT & Other State Agencies Specifications and Exhibit C – Local Governmental Entities Specifications are detailed in these documents and will be applied by the purchasing entity per the guidelines and timeframes set forth in these documents.