Common use of Performance Standards, Generally Clause in Contracts

Performance Standards, Generally. The Contractor shall adhere to the performance standards found in this Article 10.4 to ensure that Enrollees have timely access to first face-to-face services. The performance standards found in this Article 10.4 govern the timeframes from Initial Contact for offering first face-to-face services to Enrollees who are seeking Covered Services for the first time.