Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name; • Listen carefully and patiently to customers; • Be responsive to cultural and linguistic needs; • Explain procedures clearly; and • Build on the strengths of families and communities. Service providers will work proactively to facilitate customer access to services. • Provide services as promptly as possible; • Provide clear directions and service information; • Outreach to the community and promote available services; • Involve families in service plan development; and • Follow-up to ensure appropriate delivery of services.
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Samples: Contract for Housing Locator Services, Child Care Center Operator Services Contract, Vocational/Career and Learning Disability Assessment Services Contract
Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name; name • Listen carefully and patiently to customers; customers • Be responsive to cultural and linguistic needs; needs • Explain procedures clearly; and clearly • Build on the strengths of families and communities. Service providers will work proactively to facilitate customer access to services. communities • Provide services as promptly as possible; possible • Provide clear directions and service information; information • Outreach to the community and promote available services; services • Involve families in service plan development; and development • Follow-up to ensure appropriate delivery of services.
Appears in 1 contract
