Common use of Personal Service Delivery Clause in Contracts

Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name • Listen carefully and patiently to customers • Be responsive to cultural and linguistic needs • Explain procedures clearly • Build on the strengths of families and communities Service Access Service providers will work proactively to facilitate customer access to services. • Provide services as promptly as possible • Provide clear directions and service information • Outreach to the community and promote available services • Involve families in service plan development • Follow-up to ensure appropriate delivery of services Service Environment Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. • Ensure a safe environment • Ensure a professional atmosphere • Display vision, mission, and values statements • Provide a clean and comfortable waiting area • Ensure privacy • Post complaint and appeals procedures The basis for all County health and human services contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The County and its contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services, a common vision, goals, outcomes, and standards for providing services. STATEMENT OF WORK

Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name • Listen carefully and patiently to customers • Be responsive to cultural and linguistic needs • Explain procedures clearly • Build on the strengths of families and communities Service Access Service providers will work proactively to facilitate customer access to services. • Provide services as promptly as possible • Provide clear directions and service information • Outreach to the community and promote available services • Involve families in service plan development • Follow-up to ensure appropriate delivery of services Service Environment Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. • Ensure a safe environment • Ensure a professional atmosphere • Display vision, mission, and values statements • Provide a clean and comfortable waiting area • Ensure privacy • Post complaint and appeals procedures The basis for all County health and human services contracts Contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The County and its contracting Contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services, a common vision, goals, outcomes, and standards for providing services. STATEMENT OF WORKWORK (SOW)

Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name • Listen carefully and patiently to customers • Be responsive to cultural and linguistic needs • Explain procedures clearly • Build on the strengths of families and communities Service Access Service providers will work proactively to facilitate customer access to services. • Provide services as promptly as possible • Provide clear directions and service information • Outreach to the community and promote available services • Involve families in service plan development • Follow-up to ensure appropriate delivery of services Service Environment Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. • Ensure a safe environment • Ensure a professional atmosphere • Display vision, mission, and values statements • Provide a clean and comfortable waiting area • Ensure privacy • Post complaint compliant and appeals appeal procedures The basis for all County health and human services contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The County and its contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services, a common vision, goals, outcomes, and standards for providing services. STATEMENT OF WORK.

Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name • Listen carefully and patiently to customers • Be responsive to cultural and linguistic needs • Explain procedures clearly • Build on the strengths of families and communities Service Access Service providers Contractors will work proactively to facilitate customer access to services. • Provide services as promptly as possible • Provide clear directions and service information • Outreach to the community and promote available services • Involve families in service plan development • Follow-up to ensure appropriate delivery of services Service Environment Service providers Contractors will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. • Ensure a safe environment • Ensure a professional atmosphere • Display vision, mission, and values statements • Provide a clean and comfortable waiting area • Ensure privacy • Post complaint and appeals procedures The basis for all County health and human services contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The County and its contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services, a common vision, goals, outcomes, and standards for providing services. STATEMENT OF WORK.