Common use of Personnel of the Contractor Clause in Contracts

Personnel of the Contractor. A. The Contractor shall assign a sufficient number of persons to be in charge of the operations within the service area and shall give the name(s) of the person(s) and contact phone numbers to the Contract Administrator. B. The Contractor shall employ separate field supervisors for residential collection services in each service area. The Contractor shall employ one or more field supervisors specifically for commercial collection services. Such supervisors shall maintain a work schedule during all normal workdays, i.e., M-F. New organizational charts shall be supplied when requested or when changes to personnel are made. Field Supervisors need to be primarily out in the field where collection is occurring and available to respond to Requests for Action in a timely manner. C. The Contractor’s Collection employees shall wear a uniform shirt clearly identifying the company’s name, during Collection operations. Temporary employees or subcontracted employees performing collection service shall wear a safety vest or high visibility ANSI shirt that clearly displays the Contractors name. D. Each driver of a Collection vehicle shall at all times carry a valid Florida driver's license classification for the type of vehicle that is being driven. E. Contractor shall develop and maintain a “Customer Service Manual” summarizing contract requirements related to all collection and business services. A copy of such manual shall be provided to the County for review at least annually. F. The Contractor shall provide operating and safety training for all personnel. County staff shall be allowed to train Contractor personnel on Solid Waste programs and work with Contractor’s personnel in the field. G. The Contractor's employees shall treat all customers in a polite and courteous manner. Threatening of customers or warning customers of fines and penalties is prohibited. H. The Contractor shall provide emergency contact phone numbers including office, home, cellular and e-mail addresses for all key personnel. I. The Contractor shall employ, in the local business office, at least one (1) full-time employee as a sales/business representative exclusively assigned to business and multi-family customers. J. The Contractor shall employ at least one (1) full-time customer service representative per 8,000 residential units in the Service Area. K. The Contractor shall assign at least one (1) full-time employee for delivering, repairing, and maintaining contractor owned/provided Containers and county owned recycling bins.

Personnel of the Contractor. A. The Contractor shall assign a sufficient number of persons to be in charge of the operations within the service area and shall give the name(s) of the person(s) and contact phone numbers to the Contract Administrator. B. The Contractor shall employ separate field supervisors for residential collection services in each service area. The Contractor shall employ one or more field supervisors specifically for commercial collection services. Such supervisors shall maintain a work schedule during all normal workdays, i.e., M-F. New organizational charts shall be supplied when requested or when changes to personnel are made. Field Supervisors need to be primarily out in the field where collection is occurring and available to respond to Requests for Action in a timely manner.timely C. The Contractor’s Collection employees shall wear a uniform shirt clearly identifying the company’s name, during Collection operations. Temporary employees or subcontracted employees performing collection service shall wear a safety vest or high visibility ANSI shirt that clearly displays the Contractors name. D. Each driver of a Collection vehicle shall at all times carry a valid Florida driver's license classification for the type of vehicle that is being driven. E. Contractor shall develop and maintain a “Customer Service Manual” summarizing contract requirements related to all collection and business services. A copy of such manual shall be provided to the County for review at least annually. F. The Contractor shall provide operating and safety training for all personnel. County staff shall be allowed to train Contractor personnel on Solid Waste programs and work with Contractor’s personnel in the field. G. The Contractor's employees shall treat all customers in a polite and courteous manner. Threatening of customers or warning customers of fines and penalties is prohibited. H. The Contractor shall provide emergency contact phone numbers including office, home, cellular and e-mail addresses for all key personnel. I. The Contractor shall employ, in the local business office, at least one (1) full-time employee as a sales/business representative exclusively assigned to business and multi-family customers. J. The Contractor shall employ at least one (1) full-time customer service representative per 8,000 residential units in the Service Area. K. The Contractor shall assign at least one (1) full-time employee for delivering, repairing, and maintaining contractor owned/provided Containers and county owned recycling bins.

Personnel of the Contractor. A. The Contractor shall assign a sufficient number of persons to be in charge of the operations within the service area and shall give the name(s) of the person(s) and contact phone numbers to the Contract Administrator. B. The Contractor shall employ separate field supervisors for residential collection services in each service area. The Contractor shall employ one or more field supervisors specifically for commercial collection services. Such supervisors shall maintain a work schedule during all normal workdays, i.e., M-F. New organizational charts shall be supplied when requested or when changes to personnel are made. Field Supervisors need to be primarily out in the field where collection is occurring and available to respond to Requests for Action in a timely manner. C. The Contractor’s Collection employees shall wear a uniform shirt clearly identifying the company’s name, during Collection operations. Temporary employees or subcontracted employees performing collection service shall wear a safety vest or high visibility ANSI shirt that clearly displays the Contractors name. D. Each driver of a Collection vehicle shall at all times carry a valid Florida driver's license classification for the type of vehicle that is being driven. E. Contractor shall develop and maintain a “Customer Service Manual” summarizing contract requirements related to all collection and business services. A copy of such manual shall be provided to the County for review at least annually. F. The Contractor shall provide operating and safety training for all personnel. County staff shall be allowed to train Contractor personnel on Solid Waste programs and work with Contractor’s personnel in the field. G. The Contractor's employees shall treat all customers in a polite and courteous manner. Threatening of customers or warning customers of fines and penalties is prohibited. H. The Contractor shall provide emergency contact phone numbers including office, home, cellular and e-mail addresses for all key personnel. I. The Contractor shall employ, in the local business office, at least one (1) full-time employee as a sales/business representative exclusively assigned to business and multi-family customers. J. The Contractor shall employ at least one (1) full-time customer service representative per 8,000 residential units in the Service Area. K. The Contractor shall assign at least one (1) full-time employee for delivering, repairing, and maintaining contractor owned/provided Containers and county owned recycling bins.

Personnel of the Contractor. A. The Contractor shall assign a sufficient number of persons to be in charge of the operations within the service area and shall give the name(s) of the person(s) and contact phone numbers to the Contract Administrator. B. The Contractor shall employ separate field supervisors for residential collection services in each service area. The Contractor shall employ one or more field supervisors specifically for commercial collection services. Such supervisors shall maintain a work schedule during all normal workdays, i.e., M-F. New organizational charts shall be supplied when requested or when changes to personnel are made. Field Supervisors need to be primarily out in the field where collection is occurring and available to respond to Requests for Action in a timely manner. C. The Contractor’s Collection employees shall wear a uniform shirt clearly identifying the company’s name, during Collection operations. Temporary employees or subcontracted employees performing collection service shall wear a safety vest or high visibility ANSI shirt that clearly displays the Contractors name. D. Each driver of a Collection vehicle shall at all times carry a valid Florida driver's license classification for the type of vehicle that is being driven. E. Contractor shall develop and maintain a “Customer Service Manual” summarizing contract requirements related to all collection and business services. A copy of such manual shall be provided to the County for review at least annually. F. The Contractor shall provide operating and safety training for all personnel. County staff shall be allowed to train Contractor personnel on Solid Waste programs and work with Contractor’s personnel in the field. G. The Contractor's employees shall treat all customers in a polite and courteous manner. Threatening of customers or warning customers of fines and penalties is prohibited. H. The Contractor shall provide emergency contact phone numbers including office, home, cellular and e-mail addresses for all key personnel. I. The Contractor shall employ, in the local business office, at least one (1) full-time employee as a sales/business representative exclusively assigned to business and multi-family customers. J. The Contractor shall employ at least one (1) full-time customer service representative per 8,000 residential units in the Service Area. K. The Contractor shall assign at least one (1) full-time employee for delivering, repairing, and maintaining contractor owned/provided Containers and county owned recycling bins.