Personnel Turnover Rate Sample Clauses

Personnel Turnover Rate. Provider will take steps to keep the turnover (voluntary and involuntary) rate of Provider Staff at a level that (A) ensures continued performance of the Services in compliance with the Agreement and (B) is comparable to or better than the industry average for well-managed service providers in the applicable country performing services similar to the Services. Provider will provide to Customer a semi-annual turnover (voluntary and involuntary) report of Provider Staff, and the Parties will work together to reduce the turnover (voluntary and involuntary) rate. Provider will ensure that all replacement personnel receive sufficient information and training, without additional charge to Customer, to assure continuity of Services without adverse impact. For avoidance of doubt, the turnover (voluntary and involuntary) rate of Provider Staff is not an acceptable justification for Provider not meeting or exceeding a Service Level. Provider is responsible for managing turnover (voluntary and involuntary) to meet or exceed established Service Levels.
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Related to Personnel Turnover Rate

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