Service Levels definition

Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

Service Levels means the particular levels of service that the Contractor has undertaken to meet, and identified as service levels in the Specification.

Service Levels means the Service Levels detailed in Schedule 6 (Service Levels, Service Credits and Performance Monitoring) of the Call-Off Contract and in paragraph 13 (Service Levels) of the relevant Order Form (Relationship Agreement);

Examples of Service Levels in a sentence

• The Services and their respective service level categories and Service Levels are specified in the Wholesale Price List, which CFN may update and re-issue to the Customer from time to time.

• Ontotext will provide the Services in order to ensure that the Service Levels are met for each Service Element.

• Fault Restoration Nil Latency Nil Packet Loss Nil Silver Target Availability Nil Service Connection 100% of Connection Fee, if not delivered by agreed date in accordance with paragraph 7.2 Service Variation 100% of Connection Fee, if not delivered by agreed date in accordance with the applicable Service Levels.

• Where the Service is subject to a Service Level Agreement and CFN fails to achieve the relevant Service Levels in any one month, the Customer will be entitled to a rebate calculated in accordance with the relevant Service Level Agreement.

• If for any reason the support email system is unavailable to the Client, the parties will use the xxxxxXX-xxxxxxx@xxxxxxxx.xxx as a workaround solution, provided that such unavailability will not relieve Ontotext of any of its obligations under the Service Levels.

More Definitions of Service Levels

Service Levels means the levels of service defined in Schedule 2-2.

Service Levels means, in respect of the Services, the performance, availability, capacity, response times and other levels or standards for such Services, if any, as explicitly specified in the applicable Special Conditions and/or any applicable Service Order.

Service Levels means the Service Levels identified as such in the Statement of Requirements.

Service Levels means the service levels set out in Annex 1;

Service Levels means the service level targets set out in Schedule B.

Service Levels means the service levels set out in the Annex;

Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);