Service Levels definition

Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

Service Levels means the particular levels of service that the Contractor has undertaken to meet, and identified as service levels in the Specification.

Service Levels means any service levels applicable to the provision of the Goods and/or Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

Examples of Service Levels in a sentence

• Sophos will then contact the Customer directly in accordance with its Service Levels.

• If such changes result in a material degradation of the Services, Service Levels or Support, then Customer may provide written notice to Mimecast, which shall include a description of the degradation.

• The Service Levels set out in that Schedule 6 of that Solution Delivery Agreement shall apply with effect from the start of the month after such Go Live date.

• Customer acknowledges that the Services are offered as software-as-a-service and that the details of the offerings themselves, including the terms of the Service Levels and Support, will change over time.

• Where COHESIVE fails to meet the Service Levels, the Customer may apply for service credits for Service disruptions or failures in accordance with schedule 1.

More Definitions of Service Levels

Service Levels means the levels of service defined in Schedule 2-2.

Service Levels means, in respect of the Services, the performance, availability, capacity, response times and other levels or standards for such Services, if any, as explicitly specified in the applicable Special Conditions and/or any applicable Service Order.

Service Levels means the Service Levels identified as such in the Statement of Requirements.

Service Levels means the service levels set out in Annex 1;

Service Levels means the service level targets set out in Schedule B.

Service Levels means the service levels set out in the Annex;

Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);