Pharmacist consultation. 6.1 The pharmacist will conduct a face-to-face consultation in the pharmacy consultation room and MUST use the locally commissioned IT provider template during that consultation. The the locally commissioned IT provider platform MUST be used to collect any additional information from the patient that was not obtained during the telephone conversation with the patient. The pharmacist will assess the patient’s condition using a structured approach to responding to symptoms and using Summary Care Record where appropriate. 6.2 The pharmacist will gain patient consent (tick box) to share the details of the consultation with the patients GP. Patients who do not consent to sharing details with their GP cannot access DMIRS and will be transferred to usual care via referral back to NHS111. 6.3 The pharmacist will ensure that any relevant ‘Red Flags’ are recognised and responded to as part of the consultation process2. The red flags link will be included as a reminder within the IT platform so that pharmacists are able to click on the link and get the latest information directly from NICE Clinical Knowledge Summary whilst still with the patient during the consultation. 6.4 If at this stage it is identified that the patient needs to be referred to access higher acuity services, then the procedure set out in section 8 should be followed. 6.5 The pharmacist will identify any concurrent medication or medical conditions, which may affect the treatment of the patient. Summary Care Record (SCR) access may assist in providing this information. 6.6 The pharmacist will consider past medication supplied for the low acuity condition to assess appropriateness of any advice given. 6.7 The pharmacist will provide self-care advice on the management of the condition. 6.8 The pharmacist will provide a relevant information leaflet about the low acuity condition from a reputable source (an example of which would be NHS Choices or NICE Clinical Knowledge Summaries guides or from xxxxxxx.xx.xx) as required. See Annex A for the consultation process.
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Pharmacist consultation. 6.1 6.1. The pharmacist will conduct a face-to-face consultation in the pharmacy consultation room and MUST use the locally commissioned IT provider template PharmOutcomes during that consultation. The the locally commissioned IT provider PharmOutcomes platform MUST be used to collect any additional information from the patient that was not obtained during the telephone conversation with the patient. The pharmacist will assess the patient’s condition using a structured approach to responding to symptoms and using Summary Care Record where appropriate.
6.2 6.2. The pharmacist will gain patient consent (tick box) to share the details of the consultation with the patients GP. Patients who do not consent to sharing details with their GP cannot access DMIRS and will be transferred to usual care via referral back to NHS111care.
6.3 6.3. The pharmacist will ensure that any relevant ‘Red Flags’ are recognised and responded to as part of the consultation process2. The red flags link will be included as a reminder within the IT platform so that pharmacists are able to click on the link and get the latest information directly from NICE Clinical Knowledge Summary whilst still with the patient during the consultation.
6.4 6.4. If at this stage it is identified that the patient needs to be referred to access higher acuity services, then the procedure set out in section 8 should be followed.
6.5 6.5. The pharmacist will identify any concurrent medication or medical conditions, which may affect the treatment of the patient. This can be done through access to Summary Care Record (SCR) access may assist in providing this information), where appropriate.
6.6 6.6. The pharmacist will consider past medication supplied for the low acuity condition to assess appropriateness of any advice given.
6.7 6.7. The pharmacist will provide self-care advice on the management of the condition.
6.8 6.8. The pharmacist will provide a relevant information leaflet about the low acuity condition from a reputable source (an example of which would be NHS Choices or NICE Clinical Knowledge Summaries guides or from xxxxxxx.xx.xx) as required. See Annex A for the consultation process.
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Pharmacist consultation. 6.1 The pharmacist will conduct a face-to-face consultation in the pharmacy consultation room and MUST use the locally commissioned IT provider template PharmOutcomes during that consultation. The the locally commissioned IT provider PharmOutcomes platform MUST be used to collect any additional information from the patient that was not obtained during the telephone conversation with the patient. The pharmacist will assess the patient’s patient‟s condition using a structured approach to responding to symptoms and using Summary Care Record where appropriate.
6.2 The pharmacist will gain patient consent (tick box) to share the details of the consultation with the patients GP. Patients who do not consent to sharing details with their GP cannot access DMIRS CPRS and will be transferred to usual care via referral back to NHS111care.
6.3 The pharmacist will ensure that any relevant ‘„Red Flags’ Flags‟ are recognised and responded to as part of the consultation process2process3. The red flags link will be included as a reminder within the IT platform so that pharmacists are able to click on the link and get the latest information directly from NICE Clinical Knowledge Summary whilst still with the patient during the consultation.
6.4 If at this stage it is identified that the patient needs to be referred to access higher acuity services, then the procedure set out in section 8 should be followed.
6.5 The pharmacist will identify any concurrent medication or medical conditions, which may affect the treatment of the patient. This can be done through access to Summary Care Record (SCR) access may assist in providing this information), where appropriate.
6.6 The pharmacist will consider past medication supplied for the low acuity condition to assess appropriateness of any advice given.
6.7 The pharmacist will provide self-care advice on the management of the condition.
6.8 The pharmacist will provide a relevant information leaflet about the low acuity condition from a reputable source (an example of which would be NHS Choices or NICE Clinical Knowledge Summaries guides or from xxxxxxx.xx.xx) as required. See Annex A for the consultation process.
Appears in 1 contract
Samples: Service Level Agreement
Pharmacist consultation. 6.1 The pharmacist will conduct a face-to-face consultation in the pharmacy consultation room and MUST use the locally commissioned IT provider template PharmOutcomes during that consultation. The the locally commissioned IT provider PharmOutcomes platform MUST be used to collect any additional information from the patient that was not obtained during the telephone conversation with the patient. The pharmacist will assess the patient’s condition using a structured approach to responding to symptoms and using Summary Care Record where appropriate.
6.2 The pharmacist will gain patient consent (tick box) to share the details of the consultation with the patients GP. Patients who do not consent to sharing details with their GP cannot access DMIRS CPRS and will be transferred to usual care via referral back to NHS111care.
6.3 The pharmacist will ensure that any relevant ‘Red Flags’ are recognised and responded to as part of the consultation process2process3. The red flags link will be included as a reminder within the IT platform so that pharmacists are able to click on the link and get the latest information directly from NICE Clinical Knowledge Summary whilst still with the patient during the consultation.
6.4 If at this stage it is identified that the patient needs to be referred to access higher acuity services, then the procedure set out in section 8 should be followed.
6.5 The pharmacist will identify any concurrent medication or medical conditions, which may affect the treatment of the patient. This can be done through access to Summary Care Record (SCR) access may assist in providing this information), where appropriate.
6.6 The pharmacist will consider past medication supplied for the low acuity condition to assess appropriateness of any advice given.
6.7 The pharmacist will provide self-care advice on the management of the condition.
6.8 The pharmacist will provide a relevant information leaflet about the low acuity condition from a reputable source (an example of which would be NHS Choices or NICE Clinical Knowledge Summaries guides or from xxxxxxx.xx.xx) as required. See Annex A for the consultation process.
Appears in 1 contract
Samples: Service Level Agreement
Pharmacist consultation. 6.1 The pharmacist will conduct a face-to-face consultation in the pharmacy consultation room and MUST use the locally commissioned IT provider template PharmOutcomes during that consultation. The the locally commissioned IT provider PharmOutcomes platform MUST be used to collect any additional information from the patient that was not obtained during the telephone conversation with the patient. The pharmacist will assess the patient’s condition using a structured approach to responding to symptoms and using Summary Care Record where appropriate.
6.2 . The pharmacist will gain patient consent (tick box) to share the details of the consultation with the patients GP. Patients who do not consent to sharing details with their GP cannot access DMIRS CPRS and will be transferred to usual care via referral back to NHS111.
6.3 care. The pharmacist will ensure that any relevant ‘Red Flags’ are recognised and responded to as part of the consultation process2process3. The red flags link will be included as a reminder within the IT platform so that pharmacists are able to click on the link and get the latest information directly from NICE Clinical Knowledge Summary whilst still with the patient during the consultation.
6.4 . If at this stage it is identified that the patient needs to be referred to access higher acuity services, then the procedure set out in section 8 should be followed.
6.5 . The pharmacist will identify any concurrent medication or medical conditions, which may affect the treatment of the patient. This can be done through access to Summary Care Record (SCR) access may assist in providing this information.
6.6 ), where appropriate. The pharmacist will consider past medication supplied for the low acuity condition to assess appropriateness of any advice given.
6.7 . The pharmacist will provide self-care advice on the management of the condition.
6.8 . The pharmacist will provide a relevant information leaflet about the low acuity condition from a reputable source (an example of which would be NHS Choices or NICE Clinical Knowledge Summaries guides or from xxxxxxx.xx.xx) as required. See Annex A for the consultation process.. Closing statement. For every consultation the pharmacist should give a standard closing statement to the patient: Patients may wish to call NHS111 or 999 if the matter is urgent and the pharmacist or GP is not available. The pharmacist who carried out the consultation will complete some simple data collection questions and will request permission for participation in evaluation. (email/phone). If the patient refuses to take part in data collection, this does not stop them from receiving the service. The pharmacist will record the consultation on PharmOutcomes during the consultation in the consultation room. The pharmacy must have an internet enabled IT (e.g. computer / iPad) in the consultation room to take part in this service. The emphasis of the service is on the consultation and delivery of key messages regarding self-care and patient education but should minor illness medication be required for the presenting condition, then referral to a MAS or to purchase an OTC or Pharmacy Only product should be used. The pharmacist is professionally accountable for the clinical judgement and treatment decisions made. The patient must not be charged for the consultation that occurs as a consequence of being referred by NHS 111. Advice and Information Every patient who accesses the service will be provided with verbal advice and printed information sheet relevant to their condition. This information will be supplied whether treatment is supplied or not. Patients with limited literacy skills in English should be supplied with either an easy read version or a version of the leaflet in an alternative language (if available). If an easy read version or printed information is not available in a language suitable for the patient the usual patient leaflet should be provided (to back up the verbal information given). Every effort should be made to ensure the patient understands the advice provided or is referred onwards if necessary. The verbal advice will include self-care messages, expected symptoms, the probable duration of symptoms, and when and where to go for further advice/ treatment if needed. Patients should also be informed that pharmacy is an ideal first port of call for many minor illnesses. Core Competencies Able to communicate with, counsel and advise patients appropriately and effectively on low acuity conditions. Able to assess the clinical needs of patients including the identification of Red Flags (ref. NICE Clinical Knowledge Summaries). Able to act on referrals from, and make referrals to, other professions in healthcare and other sectors such as social care appropriate to the needs of the patient. Able to explain the provision of the service and give appropriate self-care advice
Appears in 1 contract
Samples: Service Level Agreement
