Plan Content. Plan documentation in Article 12(a) will address actions that Convercent will take in the event of an extended outage of Service and will include test results for the Business Continuity and Disaster Recovery Plan from a test performed in the immediately preceding twelve (12) months. Convercent will ensure that their plans will address the actions and resources required to provide for (i) the continuous operation of Convercent, and (ii) in the event of an interruption, the recovery of the functions required to enable Convercent to provide the Services described in the Agreement, including all required systems, hardware, software, resources, personnel and data supporting these functions, within duration of time (the “Recovery Time Objective”) sufficient to meet any service levels described in the Agreement.
Appears in 4 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
