Pre-Call Procedures. Prior to requesting Support Services from Upland, Customer shall comply with all published operating and troubleshooting procedures for the Application. If such efforts are unsuccessful in eliminating the Defect, Customer shall then promptly notify Upland of the Defect. Customer shall confirm that the following conditions are met prior to contacting Upland for Support Services:
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Pre-Call Procedures. Prior to requesting Support Services support from Upland, Customer shall comply with all published operating and troubleshooting procedures for the Application. If such efforts are unsuccessful in eliminating the Defect, Customer shall then promptly notify Upland of the Defect. Customer shall confirm that the following conditions are met prior to true before contacting Upland for Support Servicessupport:
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Pre-Call Procedures. Prior to requesting Support Services from Upland, Customer shall comply with all published operating and troubleshooting procedures for the ApplicationUpland Content. If such efforts are unsuccessful in eliminating the Defect, Customer shall then promptly notify Upland of the Defect. Customer shall confirm that the following conditions are met prior to contacting Upland for Support Services:
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Pre-Call Procedures. Prior to requesting Support Services support from Upland, Customer shall comply with all published operating and troubleshooting procedures for the Application. If such efforts are unsuccessful in eliminating the Defect, Customer shall then promptly notify Upland of the Defect. Customer shall confirm that the following conditions are met prior to true before contacting Upland for Support Services:support.
Appears in 1 contract
Samples: Support Services Agreement
