Common use of Pre-Production Support Clause in Contracts

Pre-Production Support. A Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription consists of assistance with issues relating to the installation, configuration, administrative tasks and basic trouble-shooting prior to a production deployment (“Pre-Production Purposes”) of the Red Hat Ceph Storage or Red Hat Gluster Storage Software components, but it does not include architectural design reviews or advice, advanced configuration topics, performance analysis or reviews. Requests for other assistance including, but not limited to Production Support are not included within the scope of the Pre-Production Subscription. Consulting services are available under the terms of a separate written agreement. Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription Services are provided at the Standard Support level. EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONS

Pre-Production Support. A Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Pre- Production Subscription consists of assistance with issues relating to the installation, configuration, administrative tasks and basic trouble-shooting prior to a production deployment (“Pre-Production Purposes”) of the Red Hat Ceph Storage or Red Hat Gluster Storage Software components, but it does not include architectural design reviews or advice, advanced configuration topics, performance analysis or reviews. Requests for other assistance including, but not limited to Production Support are not included within the scope of the Pre-Production Subscription. Consulting services are available under the terms of a separate written agreement. Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription Services are provided at the Standard Support level. EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONS.

Pre-Production Support. A Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription consists of assistance with issues relating to the installation, configuration, administrative tasks and basic trouble-shooting prior to a production deployment (“Pre-Production Purposes”) of the Red Hat Ceph Storage or Red Hat Gluster Storage Software components, but it does not include architectural design reviews or advice, advanced configuration topics, performance analysis or reviews. Requests for other assistance including, but not limited to Production Support are not included within the scope of the Pre-Production Subscription. Consulting services are available under the terms of a separate written agreement. Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription Services are provided at the Standard Support level. EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONSINTEGRATED SOLUTIONS

Pre-Production Support. A Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription consists of assistance with issues relating to the installation, configuration, administrative tasks and basic trouble-shooting prior to a production deployment (“Pre-Production Purposes”) of the Red Hat Ceph Storage or Red Hat Gluster Storage Software components, but it does not include architectural design reviews or advice, advanced configuration topics, performance analysis or reviews. Requests for other assistance including, but not limited to Production Support are not included within the scope of the Pre-Production Subscription. Consulting services are available under the terms of a separate written agreement. Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription Services are provided at the Standard Support level. EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONS.

Pre-Production Support. A Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Pre- Production Subscription consists of assistance with issues relating to the installation, configuration, administrative tasks and basic trouble-shooting prior to a production deployment (“Pre-Production Purposes”) of the Red Hat Ceph Storage or Red Hat Gluster Storage Software components, but it does not include architectural design reviews or advice, advanced configuration topics, performance analysis or reviews. Requests for other assistance including, but not limited to Production Support are not included within the scope of the Pre-Production Subscription. Consulting services are available under the terms of a separate written agreement. Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription Services are provided at the Standard Support level. EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONSStorage

Pre-Production Support. A Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription consists of assistance with issues relating to the installation, configuration, administrative tasks and basic trouble-trouble- shooting prior to a production deployment (“Pre-Production Purposes”) of the Red Hat Ceph Storage or Red Hat Gluster Storage Software components, but it does not include architectural design reviews or advice, advanced configuration topics, performance analysis or reviews. Requests for other assistance including, but not limited to Production Support are not included within the scope of the Pre-Production Subscription. Consulting services are available under the terms of a separate written agreement. Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription Services are provided at the Standard Support level. EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONS.

Pre-Production Support. A Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Pre- Production Subscription consists of assistance with issues relating to the installation, configuration, administrative tasks and basic trouble-shooting prior to a production deployment (“Pre-Production Purposes”) of the Red Hat Ceph Storage or Red Hat Gluster Storage Software components, but it does not include architectural design reviews or advice, advanced configuration topics, performance analysis or reviews. Requests for other assistance including, but not limited to Production Support are not included within the scope of the Pre-Production Subscription. Consulting services are available under the terms of a separate written agreement. Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Pre- Production Subscription Services are provided at the Standard Support level. EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONS.