Common use of PREMISES VISIT PROCEDURES Clause in Contracts

PREMISES VISIT PROCEDURES. 9.1 AT&T ARKANSAS Maintenance of Service Charges, when applicable, will be billed by AT&T ARKANSAS to CLEC, and not to CLEC’s customers. 9.1.1 Dispatching of AT&T ARKANSAS technicians to CLEC Customer premises shall be accomplished by AT&T ARKANSAS pursuant to a request received from CLEC. Additionally, dispatching of AT&T ARKANSAS technicians may occur when AT&T ARKANSAS detects network trouble during routine maintenance. Page 89 of 505 ATTACHMENT 3: MAINTENANCE-RESALE/SOUTHWESTERN BELL TELEPHONE, L.P. 9.1.2 When an AT&T ARKANSAS employee visits the premises of a CLEC local customer, the AT&T ARKANSAS employee must inform the customer that he or she is there acting on behalf of their local service provider. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that AT&T ARKANSAS was on their premises acting on behalf of their local service provider. 9.1.3 If a trouble cannot be cleared without access to CLEC’s local customer’s premises and the customer is not at home, the AT&T ARKANSAS technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call their local service provider for rescheduling of repair.

PREMISES VISIT PROCEDURES. 9.1 AT&T ARKANSAS Maintenance of Service Charges, when applicable, will be billed by AT&T ARKANSAS to CLEC, and not to CLEC’s customers. 9.1.1 Dispatching of AT&T ARKANSAS technicians to CLEC Customer premises shall be accomplished by AT&T ARKANSAS pursuant to a request received from CLEC. Additionally, dispatching of AT&T ARKANSAS technicians may occur when AT&T ARKANSAS detects network trouble during routine maintenance. Page 89 of 505 ATTACHMENT 3: MAINTENANCE-RESALE/SOUTHWESTERN BELL TELEPHONE, L.P.. 9.1.2 When an AT&T ARKANSAS employee visits the premises of a CLEC local customer, the AT&T ARKANSAS employee must inform the customer that he or she is there acting on behalf of their local service provider. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that AT&T ARKANSAS was on their premises acting on behalf of their local service provider. 9.1.3 If a trouble cannot be cleared without access to CLEC’s local customer’s premises and the customer is not at home, the AT&T ARKANSAS technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call their local service provider for rescheduling of repair.

PREMISES VISIT PROCEDURES. 9.1 AT&T ARKANSAS Maintenance of Service Charges, when applicable, will be billed by AT&T ARKANSAS to CLEC, and not to CLEC’s customers. 9.1.1 Dispatching of AT&T ARKANSAS technicians to CLEC Customer premises shall be accomplished by AT&T ARKANSAS pursuant to a request received from CLEC. Additionally, dispatching of AT&T ARKANSAS technicians may occur when AT&T ARKANSAS detects network trouble during routine maintenance. Page 89 of 505 ATTACHMENT 3: MAINTENANCE-RESALE/SOUTHWESTERN BELL TELEPHONE, L.P. 9.1.2 When an AT&T ARKANSAS employee visits the premises of a CLEC local customer, the AT&T ARKANSAS employee must inform the customer that he or she is there acting on behalf of their local service provider. Materials left at the customer premises (e.g., a door hanger notifying the customer of the service visit) must also inform the customer that AT&T ARKANSAS was on their premises acting on behalf of their local service provider. 9.1.3 If a trouble cannot be cleared without access to CLEC’s local customer’s premises and the customer is not at home, the AT&T ARKANSAS technician will leave at the customer’s premises a non-branded “no access” card requesting the customer to call their local service provider for rescheduling of repair.