PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 13 contracts
Samples: Call Off Contract, Call Off Contract, Managed Learning Services Call Off Contract
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s 's failure to deliver the level of service Service for which it has contracted to deliver; and incentivise the Supplier to comply with meet the Service Levels and to expeditiously remedy any failure to comply with meet the Service LevelsLevels expeditiously.
Appears in 9 contracts
Samples: Order Form and Call Off Terms, Framework Agreement, Order Form and Call Off Terms
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 9 contracts
Samples: Vehicle Hire Services Order Form, Call Off Order Form and Call Off Terms, Call Off Order Form and Call Off Terms
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s Suppliers failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 5 contracts
Samples: Contract Order Form and Contract Terms for Goods and/or Services (Non Ict), Contract Order Form, Contract Order Form and Contract Terms
PRINCIPAL POINTS. 2.1 The objectives of the Service Levels and Service Credits are to: :
2.1.1 ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; ;
2.1.2 provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s 's failure to deliver the level of service Service for which it has contracted to deliver; and and
2.1.3 incentivise the Supplier to comply with meet the Service Levels and to expeditiously remedy any failure to comply with meet the Service LevelsLevels expeditiously.
Appears in 2 contracts
Samples: Framework Agreement, Call Off Agreement
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods Products and/or Services are Servicesare of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 2 contracts
Samples: Call Off Contract, Call Off Order Form
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s Suppliers failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 2 contracts
Samples: Call Off Order Form and Call Off Terms for Services (Non Ict), Call Off Contract
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the CustomerContracting Authority; provide a mechanism whereby the Customer Contracting Authority can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 2 contracts
Samples: Framework Agreement, Framework Agreement
PRINCIPAL POINTS. 10.1 The objectives of the Service Levels Levels, Service Points and Service Credits are to: :
10.1.1 ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; Authority;
10.1.2 provide a mechanism whereby the Customer Authority can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s Contractor's failure to deliver the level of service Service for which it has contracted to deliver; and and
10.1.3 incentivise the Supplier Contractor to comply with meet the Service Levels and to expeditiously remedy any failure to comply with meet the Service LevelsLevels expeditiously.
Appears in 1 contract
Samples: Ict Services Agreement
PRINCIPAL POINTS. The objectives of the Service Levels and Service Credits are to: ensure that the Goods and/or and Services are of a consistently high quality and meet the requirements of the Customer; provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 1 contract
Samples: Call Off Contract
PRINCIPAL POINTS. 2.1. The objectives of the Service Levels and Service Credits are to: :
(a) ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; Customer and/or the Authority;
(b) provide a mechanism whereby the Customer and/or the Authority can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and and
(c) incentivise the Supplier to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 1 contract
Samples: Commercial Agreement
PRINCIPAL POINTS. 3.1 The objectives of the Service Levels and Service Credits are to: :
3.1.1 ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; ;
3.1.2 provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s failure to deliver the level of service for which it has contracted to deliver; and and
3.1.3 incentivise the Supplier to comply with meet the Service Levels and to expeditiously remedy any failure to comply with meet the Service LevelsLevels expeditiously.
Appears in 1 contract
Samples: Call Off Agreement
PRINCIPAL POINTS. 2.1 The objectives of the Service Levels and Service Credits are to: :
2.1.1 ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; ;
2.1.2 provide a mechanism whereby the Customer can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s Service Provider's failure to deliver the level of service Service for which it has contracted to deliver; and and
2.1.3 incentivise the Supplier Service Provider to comply with meet the Service Levels and to expeditiously remedy any failure to comply with meet the Service LevelsLevels expeditiously.
Appears in 1 contract
Samples: Outsourcing Agreements
PRINCIPAL POINTS. 3.1 The objectives of the Service Levels and Service Credits are to: :
3.1.1 ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; Authority;
3.1.2 provide a mechanism whereby the Customer Authority can attain meaningful recognition of inconvenience and/or loss resulting from the SupplierService Provider’s failure to deliver the level of service for which it has contracted to deliver; and and
3.1.3 incentivise the Supplier Service Provider to comply with and to expeditiously remedy any failure to comply with the Service Levels.
Appears in 1 contract
Samples: Services Contract
PRINCIPAL POINTS. 1.1 The objectives of the Service Levels and Service Credits are to: :
1.1.1 ensure that the Goods and/or Services are of a consistently high quality and meet the requirements of the Customer; Authority and Other Service Recipients;
1.1.2 provide a mechanism whereby the Customer Authority and Other Service Recipients can attain meaningful recognition of inconvenience and/or loss resulting from the Supplier’s Contractor's failure to deliver the level of service Service for which it has contracted to deliver; and and
1.1.3 incentivise the Supplier Contractor to comply with meet the Service Levels and to expeditiously remedy any failure to comply with meet the Service LevelsLevels expeditiously.
Appears in 1 contract
Samples: It Advisory Services Agreement