Common use of Priorities and Support Response Matrix Clause in Contracts

Priorities and Support Response Matrix. The following priority matrix relates to software errors covered by this Agreement. Causes secondary to non-covered causes - such as hardware, network, and third-party products - are not included in this priority matrix and are outside the scope of this Technical Support Schedule A. CentralSquare will make commercially reasonable efforts to respond to Software incidents for live remote based production systems using the following guidelines: Priority Issue Definition Response Time

Priorities and Support Response Matrix. The following priority matrix relates to software errors covered by resulting from the Software as further defined in this AgreementContract. Causes secondary related to non-covered causes - such as hardware, network, and third-third party products - are not included in this priority matrix and are outside the scope of this Technical Support Schedule A. CentralSquare will make commercially reasonable efforts to respond to Software incidents for live remote based production systems using the following guidelines: ofthis Contract. Priority Priority!­ Critical Priority Issue Definition Response Time