Common use of Priority Criteria Clause in Contracts

Priority Criteria. The “Priority” of an Incident is calculated by evaluating the Service Impact (see Section 5.1) and Urgency of the Incident (see Section 5.2). The Solution is Business Critical], and therefore the Priority is assigned as P1, P2, P3 or P4, in accordance with the Table at Section 5.4.2.

Priority Criteria. The “Priority” of an Incident is calculated by evaluating the Service Impact (see Section 5.1) and Urgency of the Incident (see Section 5.2). The Solution is not Business Critical], since business activities are not significantly impacted by an APC temporary interruption, and therefore the Priority is assigned as P1, P2, P3 or P4, in accordance with the Table at Section 5.4.2.