Common use of Problem Analysis Clause in Contracts

Problem Analysis. If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring the Service or otherwise resolving any immediate Problem related to the Services) and to the reasonable satisfaction of DIR: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIR's request; (iii) correct the Problem as soon as practicable or coordinate the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. ‌ If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring the Service or otherwise resolving any immediate Problem related to the Services) and to the reasonable satisfaction of DIR: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIR's request; (iii) correct the Problem as soon as practicable or coordinate the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. If Service Provider Supplier fails to provide Services in accordance with the Service Levels, Levels and/or the terms of this Agreement or the applicable Subscription Agreement, Service Provider Description or Statement of Work, Supplier shall (after restoring the Service service or otherwise resolving any immediate Problem related to the Servicesproblem) and to the reasonable satisfaction of DIR: (i) promptly investigate and report on the causes of the Problemproblem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIR's request; Allianz’s request (iii) correct the Problem problem as soon as practicable (regardless of cause or fault) or coordinate the correction of the Problem problem if Service Provider Supplier does not have responsibility for the cause or resolution of the Problemproblem; (iv) advise DIR Allianz of the status of remedial efforts being undertaken with respect to such Problemproblem; (v) demonstrate to Allianz’s reasonable satisfaction that the causes of such Problem problem have been or shall will be corrected on a permanent basis; and (vi) take commercially reasonable corrective actions to prevent any recurrence of such Problemproblem. Service Provider Supplier shall complete the Root Cause Analysis within the time period provided therefor in Exhibit 3, where applicable, and otherwise within five fifteen (515) days after the occurrence of a the failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period fifteen (15) days using reasonable diligence, Service Provider Supplier shall complete such Root Cause Analysis as quickly as possible possible, but in no event less than thirty (30) days, and shall notify DIR Allianz prior to the end of such applicable the initial fifteen (15) day period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring commencing efforts to restore the Service or otherwise resolving resolve any immediate Problem related to the Services) and to the reasonable satisfaction of DIRTxDOT: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIRTxDOT's request; (iii) correct the Problem as soon as practicable or coordinate assist in the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR TxDOT of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR TxDOT prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring the Service or otherwise resolving any immediate Problem related to the Services) and to the reasonable satisfaction of DIR: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIR's request; (iii) correct the Problem as soon as practicable or coordinate the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor therefore in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. ‌ If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring the Service or otherwise resolving any immediate Problem related to the Services) and to the reasonable satisfaction of DIR: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIR's request; (iii) correct the Problem as soon as practicable or coordinate the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor therefore in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.