Common use of Problem Management Clause in Contracts

Problem Management. The Problem Management Process will minimize the adverse effect on the business of Incidents and Problems caused by errors in the IT infrastructure, Applications, systems and supporting components, and will proactively prevent the occurrence of Incidents and Problems by identifying and eliminating causes of failure. Service Provider’s responsibilities include:

Problem Management. The Problem Management Process will minimize the adverse effect on the business of Incidents and Problems “Problems” (as defined below) caused by errors in the IT infrastructure, Applications, systems and supporting components, and will proactively prevent the occurrence of Incidents and Problems by identifying and eliminating causes of failure. Service Provider’s Provider responsibilities include: