Program Performance Measurement. Contractor shall agree to distribute customer feedback surveys, which will be provided by County and returned to the County for data collection and analysis. Contractor agrees to attempt to obtain at least a 75% rating of good or better from client surveys. This percentage will serve as a baseline for performance in future years.
Appears in 23 contracts
Samples: Family Caregiver Support Program Agreement, Service Agreement, Service Agreement
Program Performance Measurement. Contractor shall agree to distribute customer feedback surveys, which will be provided by County and returned to the County for data collection and analysis. Contractor agrees to attempt to obtain at least a 75% rating of good or better from client surveys. This percentage will serve as a baseline for performance in future years.
Appears in 15 contracts
Samples: Amendment to the Agreement Between the County of San Mateo and the Peninsula Family Service, Service Agreement, Contract for Services
