Common use of Providing the Service Clause in Contracts

Providing the Service. 10.1 During the term the Company shall use reasonable endeavours to provide the Services to the Customer. 10.2 Any performance dates specified in the Contract and Accepted Order shall be estimates only. 10.3 The Company may require that a survey of the Customer’s site is carried out before the commencement of Services. 10.4 The Company may, without liability to the Customer, change or withdraw some or part of the Services and determine or change how the Services are presented, delivered or made available to the Customer. 10.5 The Customer understands and accepts that the Company cannot guarantee that the Services will be available without interruption or free from error. The Services have not been developed to meet the Customer’s individual requirements and it is therefore the Customer’s responsibility to ensure that the facilities and functions of the Services meet their requirements. The Company relies upon the ISP’s co- operation in providing the Services. The Company therefore gives no warranty, representation or undertaking as to the speed, quality or availability of the Services. 10.6 The Customer shall report any fault to the Company, where it will be investigated within four working hours. 10.7 Company working hours for fault repair reporting are 8:30 am and 5pm Mondays to Thursdays and 8:30am and 4:30pm Fridays, excluding weekends and public holidays or such other hours as the Company and Customer agree in writing (which will attract additional charges). 10.8 If the Customer reports a fault and the Company finds that there is none, or that the Customer has caused the fault, the Company has no obligation to repair the fault and may charge the Customer for any work undertaken to investigate the reported fault.

Providing the Service. 10.1 During the term the Company shall use reasonable endeavours to provide the Services to the Customer. 10.2 Any performance dates specified in the Contract and Accepted Order shall be estimates only. 10.3 The Company may require that a survey of the Customer’s site is carried out before the commencement of Services. 10.4 The Company may, without liability to the Customer, change or withdraw some or part of the Services and determine or change how the Services are presented, delivered or made available to the Customer. 10.5 The Customer understands and accepts that the Company cannot guarantee that the Services will be available without interruption or free from error. The Services have not been developed to meet the Customer’s individual requirements and it is therefore the Customer’s responsibility to ensure that the facilities and functions of the Services meet their requirements. The Company relies upon the ISP’s co- co-operation in providing the Services. The Company therefore gives no warranty, representation or undertaking as to the speed, quality or availability of the Services. 10.6 The Customer shall report any fault to the Company, where it will be investigated within four working hours. 10.7 Company working hours for fault repair reporting are 8:30 am and 5pm Mondays to Thursdays and 8:30am and 4:30pm Fridays, excluding weekends and public holidays or such other hours as the Company and Customer agree in writing (which will attract additional charges). 10.8 If the Customer reports a fault and the Company finds that there is none, or that the Customer has caused the fault, the Company has no obligation to repair the fault and may charge the Customer for any work undertaken to investigate the reported fault.